Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices

This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies, and best practices. Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 different toolsranging from rigorous statistical and quantitative tools, to softer techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time for every business challenge.

Hambleton systematically discusses which questions each tool is designed to answer; how the tool compares with similar tools; when to use it; how to use it step-by-step; how to analyze and apply the output; and which other tool to use with it. To further illustrate and clarify tool usage, she presents hundreds of figures, along with never-before-published hints, tips, and real-world, out-of-the-box examples.  

 

Coverage includes

 

         Real-world guidance to help practitioners raise the most important questions and determine the best resolution

         Statistical techniques, including ANOVA, multi-vari charts, Monte Carlo simulations, normal probability plots, and regression analysis

         Benchmarks, capability and cost/benefit analyses, Porters Five Forces, scorecards, stakeholder analysis, and brainstorming techniques

         CPM, CTQ, FMEA, HOQ, and GOSPA

         GANTT, PERT chart, and other Six Sigma project management tools

         7QC: cause and effect diagrams, checklists, control charts, fishbone diagram, flowchart, histogram, Pareto chart, process maps, run chart, scatter diagram, and the stratification tool

         7M: AND, affinity diagrams, interrelationship diagrams, matrix diagrams, prioritization matrices, PDPC, and tree diagrams

         Crystal Ball, Minitab, and Quality Companion 2 software to facilitate the use of statistical and analytical tools and more to help you become a more effective Six Sigma practitioner

         This book is also available in a highly-searchable eBook format at www.prenhallprofessional.com/title/0136007376 and other online booksellers,.

 

To provide crucial context, Hambleton illuminates four leading methodologies: DMAIC, Lean Six Sigma, Design for Six Sigma, and Six Sigma for Marketing. She also presents ten electronic articles that are available for download at www.prehallprofessional.com. The articles cover proven Six Sigma best practices for accelerating growth and increasing profitability, including techniques for product d...

(Pearson)

Bli först med att recensera och betygsätt boken Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices - du kan vinna 200 kr varje månad i tävlingen "Månadens recension".

Lynne Hambleton is a business consultant with special focus on strategy development and execution and change management to improve operational processes and expand commercial opportunities. She has held several management positions in Xerox Corporation where she worked for almost 25 years. She also has worked in education, healthcare, and energy public sectors and start-ups. Hambleton's experience spans general management, marketing, field operations, strategic planning, alliance development, and sales/channel management. She also has served as an adjunct professor of strategic planning at Rochester Institute of Technology's School of Business. Ms. Hambleton received a Master's degree in Business Administration, with an emphasis in industrial marketing; a Master's degree in Adult & Higher Education/Organizational Development; and a Bachelor of Science degree in psychophysiology, all from University of North Carolina- Chapel Hill. Ms. Hambleton is also an active PMI-certified Project Management Professional (PMP) (1998); a Master Black Belt; and Certified Six Sigma Black Belt (CSSBB) from Villanova University (2006). Hambleton's additional publications include Six Sigma for Marketing Processes, An Overview for Marketing Executives, Leaders, and Managers (coauthors C.M. Creveling and B. McCarthy), Prentice Hall, 2006; the chapter titled, "Supporting a Metamorphosis through Communities of Practice," in Leading Knowledge Management and Learning, by Dede Bonner, 2000; and the article, "How Does a Company the Size of Xerox Design a Curriculum in Project Management for the Entire Organization?" printed in In Search of Excellence in Project Management, Volume 2, by Harold Kerzner, 1999. Ms. Hambleton lives in Rochester, New York, and can be reached best via email at lynne@mageemanagement.com or visiting www.mageemanagement.com.

(Pearson)

Preface .......................................................................................................xv

Introduction Different Methods for Different Purposes..................1

Part I Six Sigma Methodology Overview: Choosing the Right

Approach to Address the Requirements

Section 1 Define-Measure-Analyze-Improve-Control (DMAIC)....13

Section 2 Lean and Lean Six Sigma ....................................................29

Section 3 Design for Six Sigma (DFSS)...............................................45

Section 4 Six Sigma for Marketing (SSFM) ........................................67

Part II Six Sigma Tools and Techniques: Choosing the Right

Tool to Answer the Right Question at the Right Time

The Six Sigma Encyclopedia of Business Tools and Techniques .....115

Summary Tool Matrix............................................................................115

A Activity Network Diagram (AND) - 7M Tool . . . . . . . . . . . . . 127

Affinity Diagram - 7M Tool..........................................................136

Analysis of Variance (ANOVA)...................................................142

Arrow Diagram..............................................................................159

B Benchmarking................................................................................160

Box PlotsGraphical Tool ...........................................................165

Brainstorming Technique .............................................................168

C Capability Analysis .......................................................................173

Cause-and-Effect Diagram - 7QC Tool .......................................173

Cause-and-Effect Prioritization Matrix ......................................188

Cause and Preve...

(Pearson)