How Leaders Set Strategy, Change Behavior, and Create an Agile Culture
Slutsåld
PAUL GIBBONS (Fort Collins, CO) began his career by earning a degree in neurochemistry, followed by Masters-level study in International Economics and Finance. At 20, he moved to London as a "quant" derivatives trader, working at Salomon Brothers, Morgan Stanley, and First Boston. He eventually became Director of Eurobond Trading for the world's third largest bank, and later its Head of Money Market Sales and Trading. At 28, he resumed doctoral study in neuroscience, and then joined PwC as a strategist and expert on derivatives, advising on trading disasters such as Barings, National Westminster and Long-Term Capital. He then joined PwC's "Strategy, Innovation and Change" think-tank, developed its methodologies in change management, innovation and corporate transformation, and ran its board-level leadership development programs. Gibbons then founded his own firm, Future Considerations, which now competes successfully for leadership development and culture change consulting engagements at top companies. After selling that firm, he joined the University of Wisconsin, Madison as a lecturer, while continuing to coach senior executives worldwide. In 2008, CEO Magazine named him one of two "CEO Super Coaches." He recently published Reboot Your Life: A 12-day Program for Ending Stress, Realizing Your Goals, and Being More Productive.
Introduction 1
Chapter 1: Failed Change: The Greatest Preventable Cost to Business? 17
PART I: Change-Agility 37
Chapter 2: From Change Fragility to Change-Agility 41
PART II: Change Strategy 71
Chapter 3: Governance and the Psychology of Risk 77
Chapter 4: Decision Making in Complex and Ambiguous Environments 103
Chapter 5: Cognitive Biases and Failed Strategies 123
PART III: Change Tactics 157
Chapter 6: Misunderstanding Human Behavior 161
Chapter 7: The Science of Changing Behaviors 189
Chapter 8: The Science of Changing Hearts and Minds 221
Chapter 9: Leading with Science 255
Bibliography 293
Index 302