ITIL Capacity Management

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management

 

Using ITIL capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques.

 

Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more.

 

This books practical insights will be invaluable to every IT leader who wants to leverage ITILs best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness.

 

Coverage includes

• Making the business case for capacity management
• Establishing specific goals for capacity management
• Mastering ITIL capacity management terminology
• Predicting capacity in dynamic, fast-changing organizations
• Implementing systems that help you anticipate trends
• Defining capacity plans, staffing capacity management teams, and implementing ongoing processes
• Linking capacity with performance management and with other ITIL processes
• Selecting the right capacity management tools for your environment
• Integrating capacity issues into your IT project management discipline
• Using business capacity planning to help the entire business become more agile

(Computer Bookshops Limited)

Bli först med att recensera och betygsätt boken ITIL Capacity Management - du kan vinna 200 kr varje månad i tävlingen "Månadens recension".

Larry Klosterboer is a certified IT architect specializing in systems management. He works for IBM's Technology Integration Management Center in Austin, Texas. Klosterboer has 20 years of experience in service delivery, spanning systems from mainframe to midrange to desktop. His areas of focus have included network design, UNIX(R) systems administration, asset management and, most recently, service management implementation. He has designed and implemented ITIL aligned solutions for some of IBM's largest customers. Klosterboer's highly praised IBM Press books include Implementing ITIL Configuration Management and ITIL Change and Release Management.

(Computer Bookshops Limited)

Preface     xxi

Acknowledgments     xxv

About the Author    xxvii

Part I Concepts in Managing Capacity     1

Chapter 1 Introduction to Capacity Management    3

The ITIL Life Cycle     4

     The Overall Library     4

     The Service Management Life Cycle     4

The Purpose and Goals of Capacity Management     6

     The Major Purpose    6

     Other Purposes     7

     General Goals for Capacity Management    7

     Defining Specific Goals for Your Organization     8

Interfaces to and Dependencies on Other ITIL Processes     8

     Capacity Management and Service Continuity     9

     Capacity Management and Configuration Management     9

     Capacity Management and Release Management     9

     Other Interfaces     9

The Business Case for Capacity Management     10

     Cost Avoidance     10

     Business Agility     11

     A Great Start for Financial Management     11

Important Risks to Consider     12

     Missing Business Capacity Data    12

     Inconsistent Component Capacity Data     12

     Lack of Analysis Skill and Tools     13

Summary and Next Steps     14

Chapter 2 The Geography of Managing Capacity    15

Capacity Pools and Component Capacity Management    15

     Defining Capacity Pools    16

     Boundaries of Capacity Pools     16

     Granularity of Capacity Pools    17

     Managing Capacity Pools     19

Capacity Streams and Service Capacity Management &n...

(Computer Bookshops Limited)