Steve Krug is a usability consultant who has more than 15 years of experience as a user advocate for companies like Apple, Netscape, AOL, Luxus, and others. Based in part on the success of the first edition of Don't Make Me Think, he has become a highly sought-after speaker on usability design.
Guiding principles
Things you need to get it right
Making sure you got them right
Larger concerns & outside influences