Auditing Organizational Communication

"Owen Hargie and Dennis Tourish provide a comprehensive treatment of today's most current audit methodologies, offering several examples of communication audits in different kinds of organizations. The writing is clear and accessible, and the book is well organized for easy use off the shelf. I most certainly want this text in my reference library" - Gail Fairhurst, Professor of Organizational Communication, University of Cincinnati, USA "This is one of the most comprehensive books on auditing organisational communication that there is. It contains lots of practical examples and techniques which will be immediately useable to those involved in organisational communication, an area that is being increasingly recognised as vital to business success"- Anne Gregory, Leeds Metropolitan University, UK "This is a terrific book which advances theoretical and applied knowledge about the purpose, conduct and outcomes of communication audits. The editors are two of the UK's leading scholars in organisational communication who are also both experts at carrying out audits in a variety of organisations and sectors. It's hardly surprising then that this is a most insightful text." - Christine Daymon, Curtin Business School, Curtin University of Technology , Australia 'This is a terrific book which advances theoretical and applied knowledge about the purpose, conduct and outcomes of communication audits. The editors are two of the UK's leading scholars in organisational communication who are also both experts at carrying out audits in a variety of organisations and sectors. It's hardly surprising then that this is a most insightful text.'- Christine Daymon, Curtin Business School, Curtin University of Technology, Australia

Owen Hargie is Professor of Communication at the University of Ulster, and Dennis Tourish is a Professor at Aberdeen Business School, Robert Gordon University. They have previously co-authored Key Issues in Organizational Communication, Communication in Management, and Communication Skills for Effective Management.

Editorial Introduction. Part 1. Audits in Context Communication and Organisational Success. Auditing Communication to Maximise Performance. Part 2. Audit Methodologies The Questionnaire Approach. The Interview Approach. The Focus Group Approach. Data Collection Log-sheet Methods. Social Network Analysis. Auditing Professional Practice. Auditing the Communications Revolution. Crafting the Audit Report. Part 3. Audits in Action Charting Communication Performance in a Health Care Organisation. Communication Audit of a Hospital Clinic. A Communication Audit of a Paper Mill. Auditing Corporate Leadership. Redesigning a Communication Event through External Audits. Auditing Corporate Culture. Auditing a Major Police Organisation. Auditing a Major Retail Chain. A Study of Sensemaking and CEO Change. Part 4. Final Considerations Strategy, Pedagogy and Research: The Role of Audits.