Coaching for Emotional Intelligence
The Secret to Developing the Star Potential in Your Employees
av Bob Wall
- Format:
- Inbunden (hardback)
- Utgiven:
- 2006-10-01
- Språk:
- Engelska
This crucial development depends on the employee's emotional intelligence and the ability of the manager to encourage and increase it. Coaching for Emotional Intelligence provides a carefully planned strategy to help managers address the issues that make coaching for EI more challenging than coaching for performance alone.
key features
Coaching too often focuses entirely on job performance. While important, performance coaching does not do very much to develop exceptional talent or nurture overall growth. This book gives managers the tools to help employees make the leap from solid performer to superstar
Demonstrates how managers can leverage and develop such factors as personality traits, communication styles, and personal behaviours
Clear, accessible, and practical approach to an often elusive subject
(McGraw-Hill)
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Bloggat om Coaching for Emotional Intelligence
Övrig information
Bob Wall is an independent consultant specialising in leadership and team development. His clients include CapitalOne, Pier One Imports, McDonnell Douglas Aircraft, Aon Corp., Microsoft, GTE, and State Farm Insurance, as well as healthcare, government, and military organisations.
(McGraw-Hill)
Innehållsförteckning
"acknowledgments
xiii
introduction
1
part i
the impact of emotional intelligence on
coaching and development
11
1
understanding emotional intelligence
13
the emergence of emotional intelligence: why sheer brainpower just isn't enough
14
defining emotional intelligence
14
lynn's model of emotional intelligence
15
mastery of mission, vision, and guiding principles
16
self-awareness and self-control
19
empathy
20
social expertness
25
personal influence
30
skill application
32
[bpreflections
41
2
the role of emotional intelligence in professional success
45
emotional intelligence and the complexity of work
45
emotional intelligence and high iq professions
47
emotional intelligence and leadership
48
matching emotional intelligence to the position: the simmons eq profile
50
reflections
58
3
how emotional intelligence raises the bar for coaching
62
the scarcity of coaching in the workplace
63
why managers don't coach as often as they should
65
the impact of emotional intelligence and coaching provided by managers
67
performance management vs. coaching for emotional intelligence
67
reflections
69
4
coaching and the diversity of the human experience
71
the influence of genetics
72
growing up in a small town
73
formative circumstances and experiences
75
everyone has a story
80
reflections
80
part ii
coaching fundamentals
83
5
personal connections: laying the foundation for coaching
85
work and leadership in the industrial age
86
sweeping change: leadership in the information age
87
can coaching have an impact on emotional intelligence?
90
five requirements for effective coaching
91
reflections
97
6
improving your descriptive skills
99
good coaching makes performance appraisals easier
100
describing performance: elemental skills for coaching
101
describing performance in need of improvement
105
describing performance that meets your expectations
107
skill development
110
7
so now what do you say? a structured format for coaching
111
opening statement
113
observation
115
impact
...
(McGraw-Hill)
