Behind Closed Doors: Secrets of Great Management

Great management is difficult to see as it occurs. It's possible to see the results of great management, but it's not easy to see how managers achieve those results. Great management happens in one-on-one meetings and with other managers---all in private. It's hard to learn management by example when you can't see it.

You can learn to be a better manager---even a great manager---with this guide. You'll follow along as Sam, a manager just brought on board, learns the ropes and deals with his new team over the course of his first eight weeks on the job. From scheduling and managing resources to helping team members grow and prosper, you'll be there as Sam makes it happen. You'll find powerful tips covering:

• Delegating effectively
• Using feedback and goal-setting
• Developing influence
• Handling one-on-one meetings
• Coaching and mentoring
• Deciding what work to do---and what not to do
• ...and more.

Full of tips and practical advice on the most important aspects of management, this is one of those books that can make a lasting and immediate impact on your career.

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Johanna Rothman is a well-known consultant, speaker, and author on managing high-technology product development. Johanna has written over 100 articles and papers and is now a frequent contributor for Fast Company's online career center, Software Development, Computerworld.com, and StickyMinds.com. Johanna is the author of the highly acclaimed Hiring the Best Knowledge Workers, Techies & Nerds, and is the coauthor of Corrective Action for the Software Industry. Johanna is also a host and session leader at the Amplifying Your Effectiveness (AYE) conference. Esther Derby is one of the rare breed of consultants who blends the technical and managerial issues with the people-side issues. She is well known for her work helping teams grow to new levels of productivity and is recognized as one of the world's leaders in retrospective facilitation. Esther's articles have appeared in Better Software (formerly STQE), Software Development, Cutter IT Journal, and CrossTalk. She writes regular columns for stickyminds.com and Computerworld.com, and publishes the quarterly newsletter, insights. Esther is also a host and session leader at the Amplifying Your Effectiveness (AYE) conference.

(Computer Bookshops Limited)

Foreword Preface Introduction Week 1: Learning about the People and the Work Monday Morning Managing One Person at a Time Tuesday Morning Keep a Finger on the Pulse Wednesday Afternoon Friday Afternoon Gather Data about Current Work Now Try This Bibliography for Chapter Week 2: Bringing Order to the Chaos Tuesday Afternoon Create the Project Portfolio Thursday . Fast-Forward Matching the Roles with the People Plan to Integrate New Team Members Friday Morning, Sam's Second Week on the Job Managing the Project Portfolio Now Try This Bibliography for Chapter Week 3: Building the Team Monday Morning Thursday Morning Creating Shared Goals Monday Morning Provide Timely Feedback When Feedback Doesn't Correct the Situation Now Try This Bibliography for Chapter Week 4: Managing Day by Day Monday Create Individual Goals for Each Person Monday Midmorning Coaching for Success Later That Same Day Learning to Influence Monday Afternoon Capitalizing on Feedback Opportunities Now Try This Bibliography for Chapter Week 5: Discovering Lurking Problems Recognize Messy Problems Friday Morning Solving Problems as a Management Team Now Try This Bibliography for Chapter Week 6: Building Capability Monday Morning Learning to Delegate Wednesday End of Day Notice and Appreciate Changes and Contributions Back to Monday Manage Yourself Still Monday Develop the People in Your Group Every Week Now Try This Bibliography for Chapter Week 7: Dealing with Corporate Realities Tuesday Late Morning Manage Your Boss, Stand Up for Your Team Tuesday Just Before Noon After Lunch Thursday Leading Your Team through a Change in Priorities Now Try This Epilogue What Management Is Now Try This Bibliography for Chapter Techniques for Practicing Great Management 1. Guidelines for Effective Coaching 2. Setup for Successful Delegation 3. Facilitation Essentials for Managers 4. Guide to Giving Effective Feedback 5. Welcoming New Hires 6. Setting SMART Goals 7. What Goes on Inside our Heads 8. Manage by Walking Around & Listening 9. Run Effective Meetings 10. Making One-on-Ones Work 11. Preparing for Influence 12. Solving Problems: Create New Situations 13. Project Portfolio Planning Tips Bibliography for Chapter Bibliography

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