Pmp

Kim Heldman, PMP, is the Chief Information Officer for the Regional Transportation District in Denver, Colorado. She has over 25 years of experience in project management and more than 18 years of experience in senior management positions. Kim is the author of several books on project management, including Project Management JumpStart, 3rd Edition, and the seven previous editions of the bestselling PMP Project Management Professional Study Guide. You can visit Kim's website at www.kimheldman.com.

Introduction xxi Assessment Test xxxii Chapter 1 What Is a Project? 1 Is It a Project? 2 Projects vs. Operations 3 Stakeholders 5 Project Characteristics 7 What Is Project Management? 7 Programs 8 Portfolios 9 Project Management Offices 10 Skills Every Good Project Manager Needs 12 Communication Skills 13 Organizational and Planning Skills 13 Conflict Management Skills 14 Negotiation and Influencing Skills 14 Leadership Skills 15 Team ]Building and Motivating Skills 15 Role of a Project Manager 16 Understanding Organizational Structures 16 Functional Organizations 17 Projectized Organizations 20 Matrix Organizations 22 Project ]Based Organizations 26 Understanding Project Life Cycles and Project Management Processes 26 Project Phases and Project Life Cycles 26 Project Management Process Groups 29 Understanding How This Applies to Your Next Project 36 Summary 36 Exam Essentials 37 Review Questions 39 Chapter 2 Creating the Project Charter 45 Exploring the Project Management Knowledge Areas 47 Project Integration Management 49 Project Scope Management 50 Project Time Management 51 Project Cost Management 51 Project Quality Management 52 Project Human Resource Management 53 Project Communications Management 54 Project Risk Management 55 Project Procurement Management 55 Project Stakeholder Management 56 Understanding How Projects Come About 56 Needs and Demands 57 Feasibility Studies 59 Performing Project Selection and Assessment 60 Using Project Selection Methods 62 Applying Project Selection Methods 68 Kicking Off the Project Charter 70 Project Statement of Work 70 Business Case 71 Agreements 72 Enterprise Environmental Factors 72 Organizational Process Assets 73 Tools and Techniques 75 Formalizing and Publishing the Project Charter 75 Pulling the Project Charter Together 76 Key Stakeholders 76 Project Charter Sign ]Off 79 Identifying Stakeholders 79 Identify Stakeholders Inputs 79 Stakeholder Analysis 80 Stakeholder Register and Strategy 83 Introducing the Kitchen Heaven Project Case Study 83 Understanding How This Applies to Your Next Project 87 Summary 88 Exam Essentials 89 Review Questions 91 Chapter 3 Developing the Project Scope Statement 97 Developing the Project Management Plan 99 Developing Inputs 100 Documenting the Project Management Plan 102 Plan Scope Management 104 Understanding the Plan Scope Management Inputs 105 Using Plan Scope Management Tools and Techniques 106 Documenting the Scope Management Plan 107 Documenting the Requirements Management Plan 107 Collecting Requirements 108 Using the Tools and Techniques of the Collect Requirements Process 110 Documenting Requirements 112 Defining Scope 115 Product Analysis 116 Alternatives Generation 117 Writing the Project Scope Statement 118 Understanding the Scope Statement Components 118 Approving and Publishing the Project Scope Statement 125 Updating the Project Documents 125 Creating the Work Breakdown Structure 126 Gathering the WBS Inputs 127 Decomposing the Deliverables 128 Constructing the WBS 129 Creating WBS Process Outputs 137 Understanding How This Applies to Your Next Project 141 Summary 142 Exam Essentials 143 Review Questions 145 Chapter 4 Creating the Project Schedule 151 Creating the Schedule Management Plan 152 Defining Activities 154 Define Activities Process Inputs 154 Tools and Techniques for Defining Activities 154 Define Activities Outputs 155 Understanding the Sequence Activities Process 156 Sequence Activities Tools and Techniques 157 Sequence Activities Outputs 162 Estimating Activity Resources 162 Estimate Activity Res