Operations Management/Quantitative Analysis in Operations Management/Companion Website with Gradetracker Student Access Card: Operations Management 5e

Operations Management / Quantative Analysis in Operations Management

av Nigel Slack (mixed media product, 2008)

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Operations Management

Fifth Edition

Nigel Slack, Stuart Chambers and Robert Johnston

How does an organisation . . .

create and deliver products at lower cost and with higher revenue?
meet the challenges posed by changes in customer preferences, internet-based technologies and global supply networks?
promote creativity, manage knowledge and innovation, and encourage social responsibility in finding solutions to those challenges?

The answer is through effective operations management. Managing operations is important, exciting and challenging, and its central to successful organisational performance.

In this market-leading text, Slack, Chambers and Johnston bring to life their comprehensive, practical and strategic view of operations management with over 100 contemporary and international examples of operations in practice, as well as providing critical commentaries on areas of academic contention and professional debate.

Tracking the latest developments in the field, the fifth edition of Operations Management examines issues such as:

Supply-chain planning that enables the fast fashion Zara, H&M and Benetton
How information technology helped the city of New Orleans in recovering from Hurricane Katrina
The outsourcing of laptop manufacturing by Apple, Dell and Sony
The greening of operations in Hewlett Packards recycling programme

(Pearson)

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Operations Management/Quantitative Analysis in Operations Management/Companion Website with Gradetracker Student Access Card: Operations Management 5e

Fler böcker inom

Inköpsadministration & leveranskontroll

Mixed media product
Språk: Engelska
Utg.datum: 2008-08-07
Upplaga: 5
Förlag: Financial Times/ Prentice Hall
Medarbetare: Chambers, Stuart / Johnston, Robert / Brandon-Jones, Alistair
Volymtitel: AND Quantitative Analysis in Operations Management
Dimensioner: 264 x 195 x 38 mm
Vikt: 1826 g
Antal komponenter: 3
Komponenter: Paperback (2), Online resource (1)
ISBN: 9781408215371

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Innehållsförteckning

Contents

Guide to operations in action, examples, short cases and case studies
Guided tour of the book
Guided tour of the online resources
Preface
How to use this book
About the authors
Acknowledgements

Part One INTRODUCTION

1. Operations management

Introduction
What is operations management?
Operations management is about managing processes
Operations processes have different characteristics
The activities of operations management
The model of operations management
Summary answers to key questions
Case study: Design house partnerships at Concept Design Services
Problems
Study activities
Notes on chapter
Selected further reading
Useful websites

2. The strategic role and objectives of operations

Introduction
The role of the operations function
Operations performance objectives
The quality objective
The speed objective
The dependability objective
The flexibility objective
The cost objective
The polar representation of performance objectives
Summary answers to key questions
Case study: Operations objectives at the Penang Mutiara
Problems
Study activities
Notes on chapter
Selected further reading
Useful websites

3. Operations strategy

Introduction
What is strategy and what is operations strategy?
The top-down perspective
The bottom-up perspective
The market requirements perspective
The operations resource perspective
The process of operations strategy
Summary answers to key questions
Case study: Long Ridge Gliding Club
Problems
Study activities
Notes on chapter
Selected further reading
Useful websites

Part Two DESIGN

4. Process design

Introduction
The design activity
Process types -- the volumevariety effect on process design
Detailed processes design
The effect of process variability
Summary answers to key questions
Case study: The Central Evaluation Unit.
Problems
Study activities
Notes on chapter
Selected further reading
Useful websites

5. The design of products and services

Introduction
Why is good design important?
Concept generation
Concept screening
Preliminary design
Design evaluation and improvement
Prototyping and final design
The benefits of interactive design
Summary answers to key questions
Case study: Chatsworth House - the adventure playground decision
Problems
Study activities
Notes on chapter
Selected further reading
Useful websites

6. Supply network design

Introduction
The network perspective
Configuring the network supply
The location of capacity
Long-term capacity management
Summar...

(Pearson)