Operations Management/Quantitative Analysis in Operations Management/Companion Website with Gradetracker Student Access Card: Operations Management 5e

Contents

Guide to operations in action, examples, short cases and case studies
Guided tour of the book
Guided tour of the online resources
Preface           
How to use this book
About the authors
Acknowledgements

Part One INTRODUCTION

1. Operations management

Introduction
What is operations management?
Operations management is about managing processes
Operations processes have different characteristics
The activities of operations management
The model of operations management
Summary answers to key questions
Case study: Design house partnerships at Concept Design Services
Problems
Study activities
Notes on chapter
Selected further reading
Useful websites

2. The strategic role and objectives of operations

Introduction
The role of the operations function
Operations performance objectives
The quality objective
The speed objective
The dependability objective
The flexibility objective
The cost objective
The polar representation of performance objectives
Summary answers to key questions
Case study: Operations objectives at the Penang Mutiara
Problems
Study activities
Notes on chapter
Selected further reading
Useful websites

3. Operations strategy

Introduction
What is strategy and what is operations strategy?
The top-down perspective
The bottom-up perspective
The market requirements perspective
The operations resource perspective
The process of operations strategy
Summary answers to key questions
Case study: Long Ridge Gliding Club
Problems
Study activities
Notes on chapter
Selected further reading
Useful websites

Part Two DESIGN

4. Process design

Introduction
The design activity
Process types -- the volumevariety effect on process design
Detailed processes design
The effect of process variability
Summary answers to key questions
Case study: The Central Evaluation Unit.
Problems
Study activities
Notes on chapter
Selected further reading
Useful websites

5. The design of products and services

Introduction
Why is good design important?
Concept generation
Concept screening
Preliminary design
Design evaluation and improvement
Prototyping and final design
The benefits of interactive design
Summary answers to key questions
Case study: Chatsworth House - the adventure playground decision
Problems
Study activities
Notes on chapter
Selected further reading
Useful websites

6. Supply network design

Introduction
The network perspective
Configuring the network supply
The location of capacity
Long-term capacity management
Summar...