Managing Frontiers in Competitive Intelligence

"Managing Frontiers in Competitive Intelligence is truly an insightful read for anyone interested in value-added strategy and consulting. It is especially valuable for companies like Shiftcentral who are offering a competitive intelligence service in the fragmented space called the SME market. Yet, more than ever, all businesses have to know the ideas contained within these two dozen chapters. There are new parallels established in this book that should help us all pursue well-thought-out growth strategies."-Mario Theriault Chief Executive Officer ShiftCentral ?The editors of Managing Frontiers have done a fine job in assembling a series of strong pieces, and then editing and organizing them so that the book, while an anthology, reads as if it is a work by one author....should adorning the shelf (after having been read twice) of every CI manager.?-Competitive Intelligence Magazine "The editors of Managing Frontiers have done a fine job in assembling a series of strong pieces, and then editing and organizing them so that the book, while an anthology, reads as if it is a work by one author....should adorning the shelf (after having been read twice) of every CI manager."-Competitive Intelligence Magazine

CRAIG S. FLEISHER is Dean of the Faculty of Business, University of New Brunswick-Saint John, Canada./e Author of two award winning books and more than 100 articles in his fields, he was one of the first members of the Society of Competitive Intelligence Professionals (SCIP) and is now Coordinator of SCIP's Canadian Technology Triangle Chapter. Dr. Fleisher has held managerial positions in industry and lists among his various consulting clients, past and present, Alcan, Bell Canada, IBM, Imperial Oil, and Philip Morris. DAVID L. BLENKHORN is Professor of Marketing in the School of Business and Economics, Wilfrid Laurier University, Canada./e Among his various consulting clients in business, government, and other sectors have been Amoco Petroleum, Bell Canada, Canadian General Electric, and Cathay Pacific Airways.

Preface Overview of Competitive Intelligence Management and Practices An Introduction to the Management and Practice of Competitive Intelligence (CI) by Craig S. Fleisher Competitive Intelligence and Strategic Decision-Making at the Chief Executive Officer (CEO) Level by Tabatha Martins Reducing Vulnerability Through Counterintelligence by Peter Barrett The Use of Counterintelligence, Security and Countermeasures by Alain Francq Overview of Best Practices in Competitive Intelligence by Julia Madden Improving the Competitive Intelligence Process Using the Internet for Gathering Competitive Intelligence by Richard McClurg Analysis in Competitive Intelligence: Process, Progress and Pitfalls by Craig S. Fleisher A Toolbox for Communicating Competitive Intelligence via the Internet by Robert Cunningham Using a Marketing Framework to Communicate Competitive Intelligence Results by Victoria Turner Shoemaker Effective Approaches to Assessing Competitive Intelligence Performance by Craig S. Fleischer and David L. Blenkhorn Competitive intelligence and its Relationship with Business Functions and Processes Competitive Intelligence and the Management Accountant by Victor Knip Using Competitive Technical Intelligence Techniques to Compliment Research and Development Processes by Jeffrey Murphy Applying Competitive Intelligence to Mergers and Acquisitions by Angus Stewart New Product Development and Competitive Intelligence by Hamid Noori, Brenda McWilliams, Gene Descza, and Hugh Munro The Need for Business Intelligence Tools to Provide Business Intelligence Solutions by Beth Ringdahl Competitive Intelligence and its Application in Specific Contexts Identifying Competitive Intelligence Priorities in Biotechnology by Jayson Parker Making Competitive Intelligence Work for the Small Business by Perry Broome Re-Designing the Competitive Intelligence Capability Within a Financial Institution by Ross Armstrong Competitive Intelligence in Service Industries by Dawn E. Clarke Information Technology--Enabling Competitive Intelligence Adoption in Small to Medium Enterprises by J. Graeme Somerville Organizational Issues Associated with Competitive Intelligence Corporate Community Culture and Counterintelligence by Suzanne Wiltshire Understanding the Ethical Aspects of Competitive Intelligence by Shauna Hamilton and Craig S. Fleisher Competitive Intelligence and Organizational Change by Conor Vibert The Future of Competitive Intelligence by David L. Blenkhorn and Craig S. Fleisher Selected Bibliography Index