Controversies in Competitive Intelligence

"Who would like this book? it is not a matter of like, but a matter of need. I think that anyone seriously involved in or even interested in CI, whether as an academic, an internal manager, or an outside consultant, should read this. Why? Because this book affirmatively raises hard questions, and then provides an unflinching look at each....[a] powerful, well-documented argument."-Competitive Intelligence magazine ?Navigating the ever-changing business and marketplace environments is difficult in this field, and a key debate involves what should and should not be done to maximize the beneficial powers of CI. Contributors discuss the latest technological advances and their relation to the tools valued by CI professionals.?-Business Horizons ?Who would like this book? it is not a matter of like, but a matter of need. I think that anyone seriously involved in or even interested in CI, whether as an academic, an internal manager, or an outside consultant, should read this. Why? Because this book affirmatively raises hard questions, and then provides an unflinching look at each....[a] powerful, well-documented argument.?-Competitive Intelligence magazine "Navigating the ever-changing business and marketplace environments is difficult in this field, and a key debate involves what should and should not be done to maximize the beneficial powers of CI. Contributors discuss the latest technological advances and their relation to the tools valued by CI professionals."-Business Horizons

CRAIG S. FLEISHER holds the Odette Research Chair in the Odette School of Business and is Professor of Business Strategy and Entrepreneurship in the Odette School of Business, University of Windsor, Ontario, Canada. He is author of five books and more than 100 other publications. DAVID L. BLENKHORN is Professor of Marketing at the School of Business and Economics, Wilfrid Laurier University, Waterloo, Ontario. He is the author of one book and numerous journal articles.

Preface Acknowledgements Enduring External Context-Specific Issues in CI What are teh Enduring Issues in Competitive Intelligence? by Craig S. Fleisher What Effects Does E-Commerce Have on Competitive Intelligence Practice? by Richard C. Endrulat Are Competitive Intelligence Practitioners Professionals? by Craig S. Fleisher What Key Learning Should Corporate CI Specialiststs Acquire From Their Military Intelligence Counterparts? by Bryce McCandless Should the Field be Called "Competitive Intelligence" of Something Else? by Craig S. Fleisher Can Competitive Intelligence be Effectively Applied to Public Sector Organizations? R. Ben Wagner Enduring Issues in CI Data Collection and Analysis How Can CI Practitioners Avoid Over-relying on the Internet? by Gregory Windle What are the "Best Practices" in Using Internal Organizational Sources for Competitive Intelligence? by Gregory Tombs Why is Analysis Performed so Poorly and What Can be Done to Improve It? by Craig S. Fleisher and Babette Bensoussan How Has the Advent of the Internet Impacted the Practice of CI? by Lisa Callaghan Why Should Theory Matter to Competitive Intelligence Practitioners? by Conor Vibert How Can Customer Intelligence Analysis Systems Assist in CI? by Charles H. Davis Enduring Issues in CI Evaluation and Control How Can We Determine Which CI Software is Most Effective? A Framework for Evaluation by Paul Nikkel How do Companies Find the Best Balance Between the Technical and the Personal in Effective Competitive Intelligence Systems? by Jay Marteniuk Why Do So Many Firms Fail at Competitive Intelligence? by Kestra Self How Can Businesses Practice Competitive Intelligence on a Modest Budget? by Seema Varughese and Lilly Anne Buchwitz How Can CI Best Adapt to Organizational Change? by Kathleen LaPalme How Does Technology Competitive Intelligence Planning Change Over Time? by Mark Lengies Enduring Organizational Issues Associated With CI What Types of People Perform CI Best? A Type Indicator Approach by Robin Lahey Are There Linkages Between Theories of Intelligence and the Practice of CI? by Gregory Dilworth How Can an Organization's Culture be Changed to Better Support CI? by Lisa Moffatt and Craig S. Fleisher What is the Best Form of Relationship Between Competitive Intelligence and Marketing? by David L. Blenkhorn What is the Relationship Between Competitive Intellligence and Knowledge Management? by Victor Knip How Will These Enduring Issues in Competitive Intelligence be Resolved? by David L. Blenkhorn and Craig S. Fleisher