Cut the Cord! the Consumer's Guide to VoIP

Voice over Internet Protocol (VoIP) is the basic term used for the ability to transmit voice conversations over the Internet. It takes many forms; from computer-to-computer, to computer-to-telephone, even (with the right hardware) telephone-to-telephone. It is used by large corporations such as Microsoft and IBM to support far flung call centers and by computer hobbyists to get free telephone service. More and more consumer VoIP services are providing this service to those with high-speed Internet connections in their homes.

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1. What Is VoIP? 2. Flavors of VoIP 3. Why Go VoIP? 4. Understanding the VoIP Industry 5. Planning Your VoIP 6. Getting the Right Equipment 7. Porting or Changing? What About the Number? 8. Planning Frustration-Free VoIP 9. Installing VoIP Hardware 10. Installing VoIP Software 11. VoIP in the Home Office 12. Pocket PCs and VoIP 13. Sample VoIP Services 14. Getting the Most from VoIP 15. Potential Challenges Glossary Appendix A: Frequently Asked Questions Appendix B: Resources and Utilities Appendix C: List of Service and Equipment Providers Appendix D: Worksheets and Checklists

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