Sandy Schuman – författare

WE'VE ALL EXPERIENCED the challenges associated with working with groups, but The Handbook for Working with Difficult Groups turns the idea of "difficult groups" on its head. Rather than view groups as inherently difficult, it looks at the factors that make working with groups difficult. Individual chapters focus on challenges such as involving dissenters, building external perspectives, reducing complaining, adapting to cultural differences, incorporating diversity, facilitating inclusion, working virtually, resolving identity-based conflict, transforming unproductive behavior patterns, preventing workplace harassment, and strengthening accountability. The book first provides a framework for thinking systemically about the many and varied ways in which working with a group can be difficult. Building on that framework, the contributors each address three basic issues: How the group is difficult—a description of a real group and the observable phenomena that reflect the group's difficulty.Why the group is difficult—an exploration of the underlying causes of the difficulty.What you can do about it—what you can do as a group facilitator, leader, or member to help the group.

Sponsored by the International Association of Facilitators, The IAF Handbook of Group Facilitation offers the need-to-know basics in the field brought together by fifty leading practitioners and scholars. This indispensable resource includes successful strategies and methods, foundations, and resources for anyone who works with groups. The IAF Handbook of Group Facilitation provides an overview of the field for new and aspiring practitioners and a reliable reference for experienced group facilitators, including chapters on  Creating positive ongoing client relationshipsBuilding trust and improving communicationsFacilitating group brainstorming sessionsDrawing out the best in peopleDeveloping a collaborative environmentDesigning and facilitating dialogueManaging conflicting agendasWorking with multicultural groupsUsing improvisationUnderstanding virtual meetingsFacilitating team start-upAssessing group decision processesBuilding expertise in facilitationReviewing core facilitation competenciesModeling positive professional attitudes