Amacom - Böcker

Do you ever feel like youre talking to a brick wall? the first step in persuading anyone to do anything is getting them to hear you out. but whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barrie...

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Its a simple equation: the better you use your time, the more you will accomplish and the greater you will succeed. Imagine what you could accomplish with two more productive hours every single day. In this indispensable, pocket-sized guide, busin...

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Great leadership isn't a mystery, but a skill that can be learned. Throughout your life, youve always recognized it when you saw it--that indescribable, appealing quality that tells you loud and clear this person is a leader, someone you shou...

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In the high-pressure quest to make a sale, acquire a contract, and beat out other bidders, sales professionals frequently resort to cutting prices, offering discounts, or making other concessions that cut into their operating marginsshort-term str...

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The ultimate guide to navigating the increasingly complicated world of export and import guidelines.International business is more complex today than ever before, from customs and export control requirements, and distributors versus agents to paym...

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Why do sales organizations fall short? Every day, expert consultants like Mike Weinberg are called on by companies large and small to find the answer--and it's one that may surprise you. Typically, the issue lies not with the sales team--but with ...

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the true secret of high achievers is that they know how to find their focal point, the one thing they should do, at any given moment to get the best possible results in each area of their lives in focal point, tracy brings together the very best i...

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Ask the right questions. Hire the best people. Most prospective hires come well prepared. So how do you get past the polished exteriors and rehearsed replies to discover what applicants are actually like? High-Impact Interview Questions shows you ...

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The habits we develop over time can result can result in both positive and negative behaviors. For example, habitually snacking or smoking will result in poor health, but learning to always fasten your seatbelt or lock your doors can save your lif...

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In this insider guide, former Harley-Davidson executive Dantar Oosterwal offers an exclusive look at how Harley-Davidson was able to adapt in an ever-changing world to stay on top and stay in existence. From near-extinction in the early eighties, ...

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Sales is a skill just like any other, which anyone can learn and master--including the introvert who is more comfortable alone than in the sales field. As with any type of success, it's all about learning how to leverage your natural strengths. Ex...

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"If we don't drop our price, we will lose the deal." That's the desperate cry sales management executives are accustomed to hearing from their salespeople. While the easy answer is to drop the price, the company sacrifices margin---often...

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"When Dick Grote, in the Foreword to this book, writes that "nothing's changed," he is not speaking to the state of the human resources field or the art of performance management, both of which have evolved continuously, profoundly,...

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Lets face it, dealing with customers isnt easy. They arent always rightor even pleasantbut knowing the right words to use can make all the difference. powerful phrases for effective customer service shares over 700 phrases and scripts that have be...

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Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidanttheres no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With P...

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"From ancient battlefields to the modern business landscape, competitors have tried innumerable approaches to conquering adversaries. Success for the victors has taken many forms and traveled many paths, but at its heart, winning strategy can...

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From overflowing priority lists to power-hungry colleagues to nagging parental guilt, stress is the defining characteristic of most of our lives. Real help is herean all-encompassing, stress-busting tool kit that goes far beyond breathing exercise...

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Your customers are expecting seamless customer service experiences. You can't afford to give them anything less.

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Surprise is rarely a good thing in business. Unexpected developments range in their effects from inconvenient to disastrous. To avoid being blindsided, companies must develop a Competitive Early Warning system, or CEW, which combines strategic pla...

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Technology and customer needs are changing rapidly in today's business world. Is your company adapting? Is it succeeding? Is it . . . Agile?

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This book represents a milestone in the science of workplace design. Whereas there are countless approaches for improving the comfort factor of work environments through color, lighting, furniture, and spatial flow, "Seeing Is Believing"...

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This book offers a systematic approach to dealing with a world that often seems a chaotic confluence of tough decisions, difficult situations, and combative people. Pressures, problems, and conflicts are a fact of life, but the manager who can fac...

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This helpful resource helps businesspeople master the many aspects of one-on-one communication and keep their feet on the ground--where they belong. Foot-in-mouth syndrome may sound like a joke, but the result can be disastrous in the workplace. T...

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"Teams have evolved into an important structure in business today--and are now needed more than ever. An insightful collection of activities, Team Workout provides facilitators, trainers, leaders, and managers with a wide variety of tools to ...

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According to the National Association of Realtors, 86% of new real estate agents dont make it past their first year. The majority give up due to frustration and the overwhelming start-up costs involved in the industry. But there is an untapped res...

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the best time to learn a second language is as a child. during childhood, the brain is more receptive to language learning than at any other time in life. aware that a second language can enrich their childs understanding of other cultures and bri...

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Anyone who works in an office probably has to deal with at least some people who are so different they might as well be from another planet. These differences can lead to conflict or -- if handled properly -- to a greater appreciation of others an...

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Be a Network Marketing Superstar provides a proven 26-step program designed to help business leaders quickly become stars in this fast-growing and profitable industry.As far as career opportunities go, network marketing is hard to beat. It costs a...

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Owning a home should be exciting, not terrifying. Get a crash course on what new homeowners can expect, from the good to the bad and the ugly.For many new homeowners, the euphoria that comes with buying the perfect new house can soon turn into tot...

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Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy ...

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