In English

Welcome to Bokus

Bokus is an online bookshop that specializes in Swedish books, but we also have a huge supply of books in English, and many other languages. We offer more than 6 million book titles, so we are convinced you can find something you like.

We want to help you find your books quickly, but also to inspire you to find new books that you didn't even know that you were looking for.

Contact us

If you have any problems or questions, please contact us at:
kundservice@bokus.com
(+46) 40 35 21 00

Opening hours: Mon-Friday 8.00 AM to 8.00 PM,
Closed for lunch 12 AM to 1 PM.

We hope that you'll enjoy shopping at Bokus!

Bokus Terms and Conditions

Finding what you're looking for

There are two ways of finding the book you are searching for. Either click through the shop categories (on the left and in black main menu), or use our search function.

Here are some new features in our search function that we hope will help you to easier find your books:

• Many filters to refine your search (in left menu)
• Suggestions for search terms in search box and if there are no hits (as in Google)
• Book desciption in search result
• More ways to sort the search result
• See how many books there are in different categories before you go there
• Search result also for categories

How to shop

Add the items you want to your shopping basket by clicking "Köp" (Buy) or "Boka" (Book) next to each book.

Shopping basket

You will see the shopping basket at the top right of our website pages. You can see the total number and cost of the books you have put in your shopping basket. The charge for shipping and any discounts you may be entitled to will be shown on the checkout page.

• Note that Swedish VAT is charged to private individuals outside Sweden but within the EU. Individuals outwith the EU are supplied VAT-free.
• Companies in the EU are supplied VAT-free provided they have registered a user account and have filled in their VAT number.
• Any carriage-paid, VAT-free, discount, credit or MedMera prices are not shown until you have logged in/created a new account at the checkout (see below).
• You can always change the basket by clicking "Visa/Ändra" (Show/edit). You can then add or remove copies of the titles in your shopping basket. Click "Uppdatera antal" (Update quantity) when you have completed your changes.

When all the books you want to buy are in the shopping basket, click "Till kassan" (Go to checkout). When you get to the checkout and it's the first time you have shopped with us, you can choose between registering a customer account by clicking "Privatkund" (New private customer) or "Företagskund" (New business customer) and fill in the details required, or you can use our Express Checkout (Snabbkassa). Just follow the instructions.

Register a user account

New private customer/New business customer: When you have clicked "Privatkund" or "Företagskund (Private customer or Business customer), you are directed to a page where you fill in the details needed to register as one of our customers.

Business customers outside Sweden who would like to discuss a contract with Bokus should contact our sales department, telephone +46 (0)40 35 21 70

The username ("Användarnamn") you choose must be unique to you. If the username you select is already in use at Bokus, our system will ask you to choose a new one. Remember the following when you select your username and password ("Lösenord"):

• use the characters a - z, A - Z, 0 - 9.
• do not use å, ä, ö or characters such as @, brackets, question marks, etc.
• we differentiate between upper and lower case (e.g. BabyBrother and babybrother are two different usernames/passwords).
• the name you choose must be one word (BabyBrother is OK, Baby Brother is not).

When you have chosen your username and password, and filled in the other details, click "Fortsätt" (Continue).

Logging in

Once you have clicked "Till kassan" ("Go to checkout"), the login page is displayed. If you are already a customer, log in with your "Användarnamn" and "Lösenord" (username and password). If you have never shopped with us before, create an account by clicking "Privatkund" (New private customer) or "Företagskund (New business customer). If you do not want to register an user account, you can instead proceed directly to checkout by clicking "Till snabbkassan" (to Express checkout), and fill out your delivery address.

Express Checkout

Note that it is not possible to view your order under "Mina sidor" (my account) if you choose the Express checkout. But you will get an email confirmation with an order number and it is important that you save the order number if you will have to contact our customer service regarding your order. In the Express checkout you cannot register MedMera vouchers, but you can use gift cards and campaign codes and get MedMera dividend (if you give your card number).

Confirm order

When you have created your account (new customer), or logged in (existing customer), or if you have proceeded through the Express Checkout, the order confirmation page is displayed. This is where you check that all the details are correct:

Customer details

First check that the address details are correct. If you need to change any address details, click "Edit" ("Ändra på kunduppgifter") on the same line as the "Customer details" ("Kunduppgifter") heading. You are then redirected to a new page where you can edit your customer details. When you have made your changes, click "Uppdatera" to return to your order.

Shopping basket

Check that the book titles and quantities are correct. If you want to change the contents, click "Edit" ("Ändra i varukorg") on the same line as the heading "Basket" ("Varukorg"). You are then redirected to a new page where you can add or remove copies of the titles you have chosen. When you have made your changes, click "Uppdatera" to return to your order.

Discounts

There are several ways to get a discount on your order at bokus.com:
• Gift card (Presentkort)
• Campain code (Kampanjkod)

The discount boxes are placed on the right side of the page. Click on the alternative you want to use, to enter your details and get the discount. Click Save to get back to the order confirmation page.

Library services

Business customers may add library services (Utrustning) to their orders. The services included are adapted to Swedish cataloguing systems. Contact Bokus if you are interested in ordering books with plastic covers, labels or bar codes: kundservice@bokus.com

Payment methods

Pay on invoice or by credit card. You choose your method of payment at the checkout. The credit limit for private customers is 5000 SEK, and for business customers SEK 15 000 SEK.

Payment on invoice

Not available for private customers outside Sweden, who can only pay by credit card. The invoice is sent with the books.

• Private customers
  

  You must pay the order amount within 14 days. Please note that if you wish to pay on invoice, you must give your Personal Identity Number in the customer details on your user account.

• Business customers
  

  The credit period is 30 days. Business customers may give a delivery address that is different from the billing address. In such cases, a delivery note is included with the books and the invoice is sent separately to the billing address.
  We also offer monthly invoicing, with deliveries invoiced on the 27th of each month (a delivery note is included with each delivery. If you would like to be invoiced monthly, please contact Customer Services (the monthly invoicing service is set up manually).
  

  If you have any questions regarding business export orders, please contact export@bokus.com




Payment by credit card

We currently accept the following cards: Visa and MasterCard/EuroCard. If you have chosen to pay by credit card, click "Place Order" , then fill in your card details on the page that then appears. If the card details are accepted and we can reserve the whole order amount against your account, then the order is placed. Once the order has been processed, we withdraw the dispatched amount from your account. Note that the amount reserved against your account may be unavailable until the order has been fully processed.

Place order

When you have checked that your customer details and the contents of your shopping basket are correct, click "Place order" ("Bekräfta beställning") at the bottom of the page.

You may cancel your purchase by clicking "Cancel" ("Avbryt").

Receipt

When you have clicked "Confirm order", a receipt is shown, which is the final page in the checkout process. When the receipt appears, you know that we have received your order. You can print it or save it on your computer to allow you to refer to the order number in any future correspondence with us.

As the receipt appears we also send a confirmation e-mail to the address you have given us.

Delivery

NOTE: For export customers we only offer complete delivery.

Books are divided into different delivery time classes. The estimated time before dispatch is shown (in working days) next to each book. Working days means every day of the year except Saturdays, Sundays, other public holidays, Midsummer's Eve, Christmas Eve and New Year's Eve. If a problem arises with your order, we will notify you.

We only offer complete delivery. If you have books from different delivery time classes in your shopping basket, the whole order waits for the slowest book in the order before it will be shipped. The shipping charge is SEK 19 within Sweden for Standard Shipping (Normalfrakt), and 3 working days for Free shipping (Fri frakt). Outside Sweden, the delivery cost is based on the actual postage fees from the shipping companies.

Note that an order that is split for a reason other than your choice of delivery option (only for Corporate clients) never incurs any additional costs.

What countries do we deliver to?

Bokus deliver abroad, to 35 countries. Our range includes over 6 million books and we sell books published in Sweden, the UK, USA, Denmark, Germany, France, Spain and Italy.

We deliver to the following countries:

Australia * Austria * Belgium * Canada * Cyprus * Czech Republic * Denmark * Estonia * Faroe Islands * Finland (inc. Åland) * France * Germany * Greece * Hungary * Iceland * Ireland * Italy * Japan * Latvia * Lithuania * Luxembourg * Malta * Monaco * Netherlands * New Zealand * Norway * Poland * Portugal * Slovakia * Slovenia * South Korea * Spain (inc. Canary Islands) * Sweden * Switzerland * United Kingdom

Temporarily we don't deliver to the United States of America!

The American customs return our shipments despite the requested and correct export documentation. Due to the complicated procedures and the costs involved we are no longer able to offer this service to customers in the US. As soon as the problems are solved we will start making deliveries to the United States of America again. Thanks for your understanding.

For further enquiries, please e-mail: kundservice@bokus.com.