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Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results
Managing People for Continuous Improvement and Superior Results
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Jeffrey K. Liker, bestselling author of The Toyota Way "[Toyota Kata is] one of the stepping stones that will usher in a new era of management thinking."
The Systems Thinker "How any organization in any industry can progress from old-fashioned management by results to a strikingly different and better way."
--James P. Womack, Chairman and Founder, Lean Enterprise Institute This game-changing book puts you behind the curtain at Toyota, providing new insight into the legendary automaker's management practices and offering practical guidance for leading and developing people in a way that makes the best use of their brainpower.
Drawing on six years of research into Toyota's employee-management routines, Toyota Kata examines and elucidates, for the first time, the company's organizational routines--called kata--that power its success with continuous improvement and adaptation. The book also reaches beyond Toyota to explain issues of human behavior in organizations and provide specific answers to questions such as:
- How can we make improvement and adaptation part of everyday work throughout the organization?
- How can we develop and utilize the capability of everyone in the organization to repeatedly work toward and achieve new levels of performance?
- How can we give an organization the power to handle dynamic, unpredictable situations and keep satisfying customers?
With clear detail, an abundance of practical examples, and a cohesive explanation from start to finish, Toyota Kata gives executives and managers at any level actionable routines of thought and behavior that produce superior results and sustained competitive advantage.
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Mike Rother co-authored two groundbreaking LEI workbooks: Learning to See and Creating Continuous Flow, both of which won the prestigious Shingo Prize. He is an independent scholar and currently a guest researcher at the University of Dortmund in Germany.
Introduction - Transforming our Understanding of Leadership and Management
PART I: THE SITUATION
Chapter 1: What Defines a Company that Thrives Long Term?
PART II: KNOW YOURSELF
Chapter 2: How Are We Approaching Process Improvement?
Chapter 3: Philosophy and Direction
Chapter 4: Origin and Effects of Our Current Management Approach
PART III: THE IMPROVEMENT KATA: HOW TOYOTA CONTINUOUSLY IMPROVES
Chapter 5: Planning: Establishing a Target Condition
Chapter 6: Problem Solving and Adapting: Moving Toward a Target Condition
PART IV: THE COACHING KATA: HOW TOYOTA TEACHES THE IMPROVEMENT KATA
Chapter 7: Who Carries Out Process Improvement at Toyota?
Chapter 8: The Coaching Kata - Leaders as Teachers
PART V: REPLICATION: WHAT ABOUT OTHER COMPANIES?
Chapter 9: Developing Improvement Kata Behavior in Your Organization
Appendix 1: Where Do You Start With the Improvement Kata?
Appendix 2: How to Analyze a Production Process