The UX Book: Process And Guidelines For Ensuring A Quality User Experience

This book is destined to become a primary reference for just about anyone involved in the development of interactive products of almost any kind.  It addresses both the design process and design principles and goes beyond traditional usability to address all aspects of the user experience.  The authors have distilled two careers' worth of research, practice and teaching into a concise, practical and comprehensive guide for anyone involved in designing for the user experience of interactive products.- Deborah J. Mayhew,  Deborah J. Mayhew & Associates

The UX Book covers the methods and guidelines for interaction design and evaluation that have been shown to be the most valuable to students and professionals. The students in my classes have been enthusiastic about the previous versions of this text that they used. This book will benefit anyone who wants to learn the right way to create high quality user experiences. Like good user interfaces, this text has been refined through multiple iterations and feedback with actual users (in this case, feedback from students and faculty who used earlier versions of the book in classes), and this is evident in the final result.-- Brad A. Myers, Professor, Human-Computer Interaction Institute, School of Computer Science, Carnegie Mellon University

The UX Book takes on a big challenge: a comprehensive  overview of what it takes to design great user experiences.  Hartson and Pyla combine theory with practical techniques: you leave the book knowing not just what to do, but why it's important.-Whitney Quesenbery, WQusability, author, Global UX: Design and research in a connected world

Rex Hartson is a pioneer researcher, teacher, and practitioner-consultant in HCI and UX. He is the founding faculty member of HCI (in 1979) in the Department of Computer Science at Virginia Tech. With Deborah Hix, he was co-author of one of the first books to emphasize the usability engineering process, Developing user interfaces: Ensuring usability through product & process. Hartson has been principle investigator or co-PI at Virginia Tech on a large number of research grants and has published many journal articles, conference papers, and book chapters. He has presented many tutorials, invited lectures, workshops, seminars, and international talks. He was editor or co-editor for Advances in Human-Computer Interaction, Volumes 1-4, Ablex Publishing Co., Norwood, NJ. His HCI practice is grounded in over 30 years of consulting and user experience engineering training for dozens of clients in business, industry, government, and the military. Pardha S. Pyla is a Senior User Experience Specialist and Interaction Design Team Lead at Bloomberg LP. Before that he was a researcher and a UX consultant. As an adjunct faculty member in the Department of Computer Science at Virginia Tech he worked on user experience methodologies and taught graduate and undergraduate courses in HCI and Software Engineering. He is a pioneer researcher in the area of bridging the gaps between software engineering and UX engineering lifecycle processes.

Chapter 1: Introduction Part I: Process Chapter 2: The Wheel: A Lifecycle Template Chapter 3: Contextual Inquiry: Eliciting Work Activity Data Chapter 4: Contextual Analysis: Consolidating and Interpreting Work Activity Data Chapter 5: Extracting Interaction Design Requirements Chapter 6: Constructing Design-Informing Models Chapter 7: Design Thinking, Ideation and Sketching Chapter 8: Mental Models and Conceptual Design Chapter 9: Design Production Chapter 10: UX Goals, Metrics and Targets Chapter 11: Prototyping Chapter 12: UX Evaulation Introduction Chapter 13: Rapid Evaluation Methods Chapter 14: Rigorous Empirical Evaluation: Preparation Chapter 15: Rigorous Empirical Evaluation: Running the Session Chapter 16: Rigorous Empirical Evaluation: Analysis Chapter 17: Evaluation Reporting Chapter 18: Wrapping up Rigorous UX Evaluation Chapter 19: UX Methods for Agile Development Part II: Design Infrastructure Guidelines Chapter 20: Affordances Demystified Chapter 21: The Interaction Cycle and the User Action Framework Chapter 22: UX Design Guidelines Part III: Advanced Topics Chapter 23: Connections with Software Engineering Chapter 24: Making it Work in the Real World References Exercises Index