Leading at a Higher Level

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the coauthor of the iconic New York Times bestseller The One Minute Manager (R)-revised and released as The New One Minute Manager (R)-as well as 65 other books whose sales total over 22 million copies in 47 languages. Blanchard's other business bestsellers include Raving Fans, High Five!, and The Secret: What Great Leaders Know and Do. Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global leader in creating the world's best managers, training more than 150,000 people each year. This book contains indispensable contributions from The Ken Blanchard Companies' founding associates and consulting partners, including Marjorie Blanchard, Madeleine Homan Blanchard, Scott Blanchard, Don Carew, Eunice Parisi-Carew, Randy Conley, Kathy Cuff, Garry Demarest, Claire Diaz-Ortiz, Chris Edmonds, Fred Finch, Susan Fowler, Bob Glaser, Lael Good, Vicki Halsey, Laurie Hawkins, Judd Hoekstra, Fay Kandarian, Linda Miller, Alan Randolph, Jane Ripley, Jesse Stoner, Drea Zigarmi, and Pat Zigarmi.

Introduction xxii Leading at a Higher Level xxiii Why Did We Write This Book? xxiv How This Book Is Organized xxvi SECTION I: SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION 1 Chapter 1 Is Your Organization High Performing? 3 Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard The Right Target: The Quadruple Bottom Line 4 A High Performing Organization Scores Every Time 9 The HPO SCORES (R) Model 10 Leadership Is the Engine 12 The HPO SCORES (R) Quiz: How Does Your Organization Score? 13 HPO SCORES (R) Quiz 13 Chapter 2 The Power of Vision 17 Jesse Stoner, Ken Blanchard, and Drea Zigarmi The Importance of Vision 17 Effective Versus Ineffective Vision Statements 18 Creating a Vision That Really Works 19 A Compelling Vision Creates a Culture of Greatness 24 Vision Is the Place to Start 24 Vision Can Exist Anywhere in an Organization 26 Make Your Vision a Reality 27 Vision and Leadership 29 SECTION II: TREAT YOUR PEOPLE RIGHT 33 Chapter 3 Empowerment Is the Key 35 Alan Randolph and Ken Blanchard What Is Empowerment? 36 The Power of Empowerment 37 How History Blocks Change to Empowerment 37 Tapping People's Power and Potential: A Real-World Example 39 Learning the Language of Empowerment 40 The Three Keys to Empowerment 41 Chapter 4 SLII (R): The Integrating Concept 53 The Founding Associates The Three Skills of an SLII (R) Leader 54 Goal Setting: The First Skill 54 Diagnosis: The Second Skill 54 Matching: The Third Skill 55 Enthusiastic Beginners Need a Directing Style 58 Disillusioned Learners Need a Coaching Style 59 Capable But Cautious Performers Need a Supporting Style 60 Self-Reliant Achievers Need a Delegating Style 60 Development Level Varies from Goal to Goal and Task to Task 61 Meeting People Where They Are 62 The Importance of Partnering with People 66 Effective Leadership Is a Transformational Journey 67 Chapter 5 Self Leadership: The Power Behind Empowerment 69 Susan Fowler, Ken Blanchard, and Laurence Hawkins Creating an Empowered Workforce 70 Creating Self Leaders Through Individual Learning 71 The Three Skills of a Self Leader 72 Chapter 6 One-on-One Leadership 81 Fred Finch and Ken Blanchard Establishing an Effective Performance Management System 81 One-on-One Leadership and the Performance Management System 85 Partnering as an Informal Performance Management System 100 One-on-Ones: An Insurance Policy for Making One-on-One Leadership Work 101 Chapter 7 Essential Skills for One-on-One Leadership 103 Ken Blanchard and Fred Finch One Minute Goal Setting 103 Areas of Accountability 104 Performance Standards 105 One Minute Praisings 110 One Minute Re-Directs 113 The Fourth Secret of the One Minute Manager 116 Chapter 8 Building Trust 119 Ken Blanchard, Cynthia Olmstead, and Randy Conley The High Cost of Low Trust 119 The Benefits of Trust 120 The Four Elements of Trust 120 Creating a High Trust Environment 121 The Transparency Challenge 124 Repairing Broken Trust 126 The Ripple Effect 128 Chapter 9 Coaching: A Key Competency for Leadership Development 131 Madeleine Homan Blanchard and Linda Miller Definition of Coaching 131 Five Applications of Coaching 132 Application One: Performance Coaching 133 Application Two: Development Coaching 135 Application Three: Career Coaching 137 Application Four: Coaching to Support Learning 140 Application Five: Creating an Internal Coaching Culture 142 Chapter 10 Mentoring: The Key to Life Planning 145 Ken Blanchard and Claire Diaz-Ortiz Obstacles to Beginning a Mentoring Relationship 146 Choosing a Mentoring P