Supervision and Leadership in Tourism and Hospitality (häftad)

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Format: Häftad (Paperback / softback)
Språk: Engelska
Antal sidor: 188
Utgivningsdatum: 2000-02-01
Upplaga: New ed
Förlag: Cengage Learning EMEA
Medarbetare: Davies, Christine
Illustratör/Fotograf: 30 Abb
Illustrationer: 1, black & white illustrations
Dimensioner: 247 x 171 x 12 mm
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Antal komponenter: 1
Komponenter: 67:B&W 6.69 x 9.61 in or 244 x 170 mm (Pinched Crown) Perfect Bound on White w/Gloss Lam
ISBN: 9780304706860

Supervision and Leadership in Tourism and Hospitality

Name: Supervision and Leadership in Tourism and Hospitality
Price: 992.00 SEK
Availability: InStock
Author: Lynn Van Der Wagen, Christine Davies
ISBN: 9780304706860

av Lynn Van Der Wagen, Christine Davies

Häftad, Engelska, 2000-02-01

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A guide to all aspects of leadership, for any student who wants to become a supervisor or manager in the tourism and hospitality industry. The main focus is on managing workplace operations. Emphasis is also placed on the management of staff, including job design, selection and training, and monitoring workplace performance. The book also deals with policies and procedures in detail, including occupational health and safety.

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Human Resource Management for the Event Industry

Lynn Van Der Wagen, Lauren White

Human Resource Management for Events still remains the only text to introduce students to the unique application of HR principles in the context of a highly complex event environment. Linking theory, research and application it looks at the purpos...

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Dr Lynn Van der Wagen is Head Teacher of Tourism and Events at TAFE NSW. Lynn is the author of many highly acclaimed books on hospitality, tourism and event management. Her doctorate reviewed the national curriculum for customer service training in the services sector and its suitability for developing a service ethos in tourism and hospitality enterprises. Her early career involved working for a five-star hotel as Director of Human Resources.

Introduction. 1. The Current Envirnoment. 2. The Role of the Supervisor. 3. Motivation. 4. Leadership. 5. Staffing. 6. Training and Assessment. 7. Planning and Organising Workflow. 8. Delegation and Control. 9. Decision-making and Problem-solving. 10. Staff Administration. 11. Staff Scheduling. 12. Policies and Procedures. 13. Written Communication. 14. Quality Management. 15. Occupational Health & Safety. 16. Security. Integrated Casestudy. Bibliography. Index.