Every business is a software business, and every business can profit from improved software processes Leadership, Teamwork, and Trust discusses the critical importance of knowledge work to the success of modern organizations. It explains co...
Known as the father of software quality, Watts S. Humphrey is the author of numerous influential books on the software-development process and software process improvement. Humphrey is a fellow of the Software Engineering Institute (SEI) at Carnegie Mellon University, where he founded the Software Process Program and provided the vision and early leadership for the original Capability Maturity Model (CMM). He also is the creator of the Personal Software Process (PSP) and Team Software Process (TSP). Recently, he was awarded the National Medal of Technology--the highest honor given by the president of the United States to America's leading innovators.
Preface.
I. INTRODUCTION.
1. The Team Leader.
What Management Expects
What the Team Expects
Management Priorities Versus Team Interests
The Team's Goals
Setting an Example
Standards
The Leadership Attitude
Taking Responsibility
The Team Leader's Job
Summary
2. Leadership.
Leadership Problems
Symptoms of Poor Leadership
The Fundamental Leadership Problem
Leading Versus Managing
Leaders Have Followers
The Leader's Vision and Commitment
The Leadership Attitude
Transformational and Transactional Leadership
Becoming a Leader
Acting Like a Leader
Leading from Below
Summary
3. Teams.
What Is a Team?
The Power of Teams
Why Teams Are Needed
The Nature of Self-Directed Teams
Membership and Belonging
Commitment to a Common Goal
Owning the Process and Plan
Skill and Discipline
A Dedication to Excellence
The Need for Leadership
Summary
4. Team Motivation.
What Is Motivation?
Goals and Motivation
Feedback
Sustaining Motivation
Motivation and the Job
Kinds of Motivation
Commitment
Building Motivation
Sustaining Motivation
Summary
II. BUILDING TEAMS.
5. TSP Overview.
The Team Leader's Objectives
Meeting the Team Leader's Objectives
Forming the Team
Launching the Team
Teamwork
Training
Team Ownership
Summary
6. Team Formation.
The Selection Process
Inheriting Formed Teams
Selection Criteria
Training
Team Players
Potential Leaders
Summary
7. The TSP Team Launch.
Launch Objectives
&...