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"This remarkable book combines practical advice, ready-to-use techniques, anda deep understanding of why this is the right way to develop software. I haveseen software teams transformed by the ideas in this book." --Mike Cohn, author of Agile Esti...
Mary Poppendieck is a seasoned leader in operations and product development with more than 30 years of IT experience. She has led teams implementing solutions ranging from enterprise supply chain management to digital media, and built one of 3M's first Just-in-Time Lean production systems. She is now president of Poppendieck LLC, which specializes in bringing Lean techniques to software development. Tom Poppendieck is an enterprise analyst, architect, and agile process mentor with over 25 years of experience developing and implementing complex systems. He currently assists organizations in applying Lean principles and tools to their software development processes
Foreword xi
Introduction: Framing xiii
Acknowledgments xxi
Chapter 1: Systems Thinking 1
A Different Way to Run an Airline 2
Frame 1: Customer Focus 6
Frame 2: System Capability 13
Frame 3: End-to-End Flow 19
Frame 4: Policy-Driven Waste 24
Portrait: Product Champion, Take 1 36
Your Shot 42
Chapter 2: Technical Excellence 45
Facts, Fads, and Fallacies 46
Frame 5: Essential Complexity 63
Frame 6: Quality by Construction 70
Frame 7: Evolutionary Development 83
Frame 8: Deep Expertise 89
Portrait: Competency Leader 95
Your Shot 97
Chapter 3: Reliable Delivery 101
Race to the Sky 102
Frame 9: Proven Experience 108
Frame 10: Level Workflow 114
Frame 11: Pull Scheduling 129
Frame 12: Adaptive Control 143
Portrait: Product Champion, Take 2 147
Your Shot 150
Chapter 4: Relentless Improvement 153
Sick Hospitals 154
Frame 13: Visualize Perfection 159
Frame 14: Establish a Baseline 163
Frame 15: Expose Problems 169
Frame 16: Learn to Improve 173
Portrait: Manager as Mentor 183
Your Shot 185
Chapter 5: Great People 187
Cultural Assumptions 188
Frame 17: Knowledge Workers 196
Frame 18: The Norm of Reciprocity 200
Frame 19: Mutual Respect 203
Frame 20: Pride of Workmanship 209
Portrait: Front-Line Leaders 212
Your Shot 216
Chapter 6: Aligned Leaders 219
Agile@IBM 220
Frame 21: From Theory to Practice 228...