Routledge Handbook on Information Technology in Government

'IT remains underemphasized in government. Finally, an invaluable source taking a comprehensive view on this topic. Governments are information intensive by nature. This book contains amazing insights from theory, stories and cases. IT is at the very heart of government functioning. Advancing this requires combining theoretical and practical insights which are covered in this book.' - Marijn Janssen, Delft University of Technology 'Ubiquitous computing means the transformation of government for the information age. This volume brings together a wide range of expert research and reflections on innovative practice across the spectrum of digital government. It covers issues from smart cities to emergency management, from citizen participation to hacking, and includes conceptual frameworks as well as detailed case studies. It brings the reader a birds eye view of the current state of play regarding information technology in government. Every serious researcher will want to consult this volume'. Jane Fountain, University of Massachusetts Amherst and National Center for Digital Government 'In summary, I find this book very informative. It includes many topical subjects that simply are not found in most books. This book provides an excellent overall summary, and compiles a lot of world-class thinking about delivering information technology in to governments. For that reason is an excellent reference in addition to being a high quality text useful for civic and government studies where technology and techno-social issues are being discussed. This book can serve as the basis for beginning many discussions and for providing training and education in government information technology needs and approaches. In my view, this is essential reading and readers will learn a lot from it.' - Jeff Thurston, 3D Visualization World Magazine

Yu-Che Chen is the director of the Global Digital Governance Lab and associate professor of digital governance in the School of Public Administration at University of Nebraska at Omaha. His current research interests are collaborative digital governance, big data analytics, cyberinfrastructure, smart city, and digital government performance. Michael J. Ahn is an assistant professor of public policy and public affairs in UMass Bostons McCormack Graduate School of Policy and Global Studies. His research interests include: digital government, technological innovations in government, public policy communication, and public affairs education. Michaels current research projects on digital government focus on topics such as civic technology, smart city, technology-enabled government call centers, social media use in government, and the effectiveness of IT training in public administration programs.

Introduction Chapter 1: The Promises and Opportunities of Information Technology in Government Section I: Theories of Information Technology (IT) Innovations in Government Chapter 2: Transforming Government Services over Time: Meanings, Impacts, and Implications for Citizen Government Relationships Chapter 3: Information Policies: Value-oriented, Instrumental and Managerial Choices for Governing an Information Society Chapter 4: An Integrative Framework for Effective Use of Information and Communication Technologies (ICTs) for Collaborative Public Service Networks Chapter 5: Using System Dynamics for the Analysis of Complex Social Problems and Public Policy Alternatives: Fundamentals and Recommendations Section II: Emerging Technologies and Their Applications for Government Chapter 6: Big data and local performance management: the Experience of Kansas City, Missouri Chapter 7: Mobile Location Based Service (LBS) Apps for Public Sector: Prospects and Challenges Chapter 8: Internet of Things for Public Service: Innovative Practice in China Chapter 9: Big Data Analysis on Public Opinion: A Case Study on the Policy Formation of Free Economic Pilot Zones in Taiwan Section III: Technology-enabled Cross-boundary Collaboration and Governance Chapter 10: Citizen Trust in Government as a Two-way Process: The Role of Government Performance, E-Government and Citizen Attributes Chapter 11: Social Media Communication Modes in Government Chapter 12: Resident-Government Engagement via New Technologies Chapter 13: Civic Hacking: Citizens Creating New Digital Government Interfaces Section IV: Advancement of Democratic Accountability and Public Values Chapter 14: Catching On and Catching Up: Developments and Challenges in E-Participation in Major U.S. Cities