The Encyclopedia of Human Resource Management, Volume 2

William J. Rothwell, Ph.D., SPHR, professor of Workforce Education and Development, Department of Learning and Performance Systems, Pennsylvania State University and president of Rothwell and Associates, Inc. He is the author, coauthor, or editor of over 60 books and hundreds of articles and book chapters on human resource management, training, and development. Jed Lindholm, Ph.D., SPHR, GRP is president of Human Resource Performance Possibilities (HRP2) and consults in the areas of performance management, total rewards, HR analytics, and workplace learning. He is a teaching associate at Worcester Polytechnic University in Worcester, Massachusetts. Karen K. Yarrish, Ph.D., SPHR is an associate professor and chair of the Business, Management, and Technology Division at Keystone College. She consults in the area of performance management and HR management. She has authored journal articles pertaining to the areas of performance management, leadership, and emotional intelligence. Aileen G. Zaballero, CPLP, is a dual title Ph.D. candidate in workforce education and development and comparative international education, with an emphasis on organization development at Pennsylvania State University. She is a Certified Professional in Learning and Performance through ASTD.

Acknowledgments vii About the Editors and Authors ix Forms Included in This Volume xvii Introduction to Volume Two xxi PART ONE: RECRUITMENT AND STAFFING 1 What Is Potential? 3 William J. Rothwell Recruitment and Staffi ng Forms 5 PART TWO: TALENT MANAGEMENT AND DEVELOPMENT 29 What Is a High Potential (HiPo)? 31 William J. Rothwell Talent Management and Talent Development: What They Are, and Why You Should Care 33 William J. Rothwell The Different Leadership Styles 36 Aileen G. Zaballero and Jong Gyu Park The Difference Between Management Succession Planning and Technical Succession Planning 39 William J. Rothwell Career Planning and Development, and Why You Should Care About It 41 William J. Rothwell Competency-Based Human Resource Management 45 William J. Rothwell Values Modeling, and Why You Should Care About It 48 William J. Rothwell Talent Management Forms 53 Training and Development Forms 77 PART THREE: WORK/PERFORMANCE ANALYSIS AND REWARDS 97 Performance Appraisals: Understanding, Utilizing, and Unlocking Their Potential 101 Danielle Evanoski Work/Performance Analysis Forms 105 Rewards Forms 175 PART FOUR: EMPLOYEE RELATIONS AND COMMUNICATION 197 What Are Virtual Teams? 199 Hsin-Ling Tsai Employee Engagement, and Why It Is Important 202 Catherine Baumgardner and Jennifer L. Myers Employee Wellness Programs 205 Shannon Oyewole and Kelsey Taylor What Is Disability Competence, and Why Should You Care About It? 210 Tammy Smith What Is a "Mature" Worker? 214 Dale Bradley Elwood Employee Relations Forms 217 PART FIVE: MEASURING ORGANIZATION EFFECTIVENESS 257 What Is HR Transformation? 259 William J. Rothwell Organizational Effectiveness, and Why It is Important 262 Yasser Binsiddiq and Hsin-Ling Tsai What Is Corporate Culture? 265 Catherine Baumgardner Strategic Planning, and Why You Should Care About It 267 M.J. Zygmont and Daniela A. Feenstra Why Should You Care About Change Management? 270 Nai-Fen Su Five Approaches to Change in Organizations 273 William J. Rothwell Action Research for Sustainable Change 283 Maria T. Kirby Accentuating the Positive: Leveraging Strengths to Advantage 286 William J. Rothwell How to Identify and Analyze Problems in Your Organization 290 Bud Benscoter What Is Six Sigma? 295 Sohel M. Imroz Measuring Organization Effectiveness Forms 301 PART SIX: ADDITIONAL RESOURCES 327 The HRIG Model 329 Work Forms Chart 339 Websites 342 Forms Available on the Website for This Volume 343 Index 347