How to Measure and Optimize Your Marketing Investment
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JIM STERNE produced the worlds first Marketing on the Internet seminar series in 1994. Today, Sterne is an internationally known speaker on digital marketing and customer interaction and a consultant to Fortune 500 companies and Internet entrepreneurs. He is founder of the eMetrics Marketing Optimization Summit and cofounder of the Web Analytics Association. For more information, please visit JimSterne.com.
Foreword x Acknowledgments xiii Introduction: Getting StartedUnderstanding the Ground Rules xv Chapter 1 Getting FocusedIdentifying Goals 1 Chapter 2 Getting AttentionReaching Your Audience 15 Chapter 3 Getting RespectIdentifying Influence 51 Chapter 4 Getting EmotionalRecognizing Sentiment 77 Chapter 5 Getting ResponseTriggering Action 105 Chapter 6 Getting the MessageHearing the Conversation 123 Chapter 7 Getting ResultsDriving Business Outcomes 163 Chapter 8 Getting Buy-InConvincing Your Colleagues 199 Chapter 9 Getting AheadSeeing the Future 213 Appendix: Resources 229 Index 235