- Inbunden (Hardback)
- Antal sidor
- 3 Rev ed
- 241 x 184 x 25 mm
- Antal komponenter
- 725 g
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Flawless Consulting: A Guide to Getting Your Expertise Used 3rd Edition
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Praise for the third edition of Flawless Consulting: "Consulting at its best is about action and interaction, relationships and results. In a highly readable guide that is both inspirational and practical, Peter Block leads consultant and client together through a proven approach to realize their future."
--Samuel R. Strickland chief financial and administrative officer, Booz Allen Hamilton "Surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions. . . . Whether one's consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect on our own practice and to discuss with colleagues."
--Roger Harrison independent consultant and author of Consultant's Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison "Peter Block has written a masterful third edition of his masterpiece, Flawless Consulting. Important ...
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Peter Block is an author and consultant whose work is about empowerment, stewardship, chosen accountability, and the reconciliation of community. He is the author of several best-selling books, including the first two editions of Flawless Consulting, Stewardship, Community, and The Empowered Manager. He is a partner in Designed Learning, a training company that offers his personally designed workshops that help to build the skills outlined in his books.
1 A Consultant by Any Other Name . . .
Some Definitions and Distinctions.
Consulting Skills Preview.
The Promise of Flawless Consultation.
2 Techniques Are Not Enough.
The Consultant's Assumptions.
The Consultant's Goals.
Roles Consultants Choose.
Collaboration and the Fear of Holding Hands.
Stating the Client's InvolvementStep by Step.
Checklist # 1. Assessing the Balance of Responsibility.
3 Flawless Consulting.
Completing the Requirements of Each Phase.
The Right to Fail.
4 Contracting Overview.
ContractingThe Concept and the Skill.
Elements of a Contract.
Checklist # 2. Analyzing One of Your Contracts.
Ground Rules for Contracting.
5 The Contracting Meeting.
Who Is the Client?
Navigating the Contracting Meeting.
When You Get Stuck.
The Problem with Saying No.
Checklist #3. Planning a Contracting Meeting.
Selling Your ServicesGood Selling Is Good Contracting.
The Meeting As a Model of How You Work.
Closing the Contracting Meeting.
After the Contracting Meeting.
Checklist # 4. Reviewing the Contracting Meeting.
6 The Agonies of Contracting.
Dealing with Low Motivation.
Ceaselsss NegotiationThe Shifting Tide of Your Role.
Some Other Specific Agonies.
The Virtual World.
7 The Internal Consultant.
Important Differences between Internal and Externam Consultants.
Triangles and Rectangles.
8 Understanding Resistance.
The Faces of Resistance.
What Are Clients Resisting When They Are Resisting Us?
Sometimes It Is Not Resistance.
The Fear and the Wish.
Ogres and Angels.
. . .And Heroics.
9 Dealing with Resistance.
Don't Take It Personally.
Good Faith Responses.
Consulting with a Stone.
10 From Diagnosis to Discovery.
It Is Still the Relationship That Counts.
The Call to Action.
The Problem Is Not the Problem.
How the Problem Is Being Managed.
Flawless Discovery.11 Whole System Discovery.
Takng a Whole-System Approach.
Putting Whole-System Discovery to Work.
12 Discovering Gifts, Capacities and Possibilities.
When All Else Fails.
The Power of Positive Deviance.
The Implications for Consulting.
An Example of What Is Working.
13 Get the Picture.
The Steps in Getting the Picture.
A Word about Bias.
Assessing How the Situation Is Being Managed.
The Discovery Interview.
Levels of Analysis.
Your Experience As Data.
Checklist # 5. Planning a Discovery Meeting.
Checklist # 6. Reviewing the Discovery Meeting.
14 Preparing for Feedback.
A Clear Picture May Be Enough.
Condensing the Data.
Some Do's and Don'ts.
Language in Giving the Picture.
Presenting the Picture . . ...