Flawless Consulting: A Guide to Getting Your Expertise Used 3rd Edition (inbunden)
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Flawless Consulting: A Guide to Getting Your Expertise Used 3rd Edition (inbunden)

Flawless Consulting: A Guide to Getting Your Expertise Used 3rd Edition

Inbunden Engelska, 2011-04-05
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When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the "consultant's bible." With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organizations as well as to external consultants. This thoroughly revised and updated third edition of Peter Block's groundbreaking book explores the latest thinking on consultation. It includes new insights about how we can organize our consulting around discovering the strengths, positive examples, and gifts of the client organization or community. The book remains a practical and specific guide for anyone who needs to develop a capacity for deeper relatedness and partnership -- which means it is for all who wish to make a real difference in the world. This new edition covers the consulting challenges that have arisen from the way we routinely communicate electronically and live in the virtual world. Block suggests ways to overcome the distancing and isolating effects inherent in electronic connects. The book also includes practical guidance on how to ask better questions, gives suggestions for dealing with difficult clients, and contains expanded guidelines on more engaging forms of implementation. Flawless Consulting includes two new examples, taken from health care and educational reform efforts, to show how consulting skills can be useful (and often transformative) in a broader context. These illustrative examples point the way for achieving changes for leadership in business, government, religion, human services, and more. Like the first two editions, Flawless Consulting affirms the notion that authentic behavior and personal relationships are the key to technical and business success. By demonstrating their ability to be truly authentic at each step in the process, consultants can aim toward creating workplaces that are more collaborative and ultimately more successful.
Praise for the third edition of Flawless Consulting: "Consulting at its best is about action and interaction, relationships and results. In a highly readable guide that is both inspirational and practical, Peter Block leads consultant and client together through a proven approach to realize their future."
--Samuel R. Strickland chief financial and administrative officer, Booz Allen Hamilton "Surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions. . . . Whether one's consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect on our own practice and to discuss with colleagues."
--Roger Harrison independent consultant and author of Consultant's Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison "Peter Block has written a masterful third edition of his masterpiece, Flawless Consulting. Important ...
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Peter Block is an author and consultant whose work is about empowerment, stewardship, chosen accountability, and the reconciliation of community. He is the author of several best-selling books, including the first two editions of Flawless Consulting, Stewardship, Community, and The Empowered Manager. He is a partner in Designed Learning, a training company that offers his personally designed workshops that help to build the skills outlined in his books.


What's New.

1 A Consultant by Any Other Name . . .

Some Definitions and Distinctions.

Consulting Skills Preview.

The Promise of Flawless Consultation.

2 Techniques Are Not Enough.

Beyond Content.

The Consultant's Assumptions.

The Consultant's Goals.

Roles Consultants Choose.

Collaboration and the Fear of Holding Hands.

Stating the Client's InvolvementStep by Step.

Checklist # 1. Assessing the Balance of Responsibility.

3 Flawless Consulting.

Being Authentic.

Completing the Requirements of Each Phase.



The Right to Fail.

4 Contracting Overview.

ContractingThe Concept and the Skill.

Contracting Skills.

Elements of a Contract.

Checklist # 2. Analyzing One of Your Contracts.

Ground Rules for Contracting.

5 The Contracting Meeting.

Who Is the Client?

Navigating the Contracting Meeting.

When You Get Stuck.

The Problem with Saying No.

Contracting Checkpoint.

Checklist #3. Planning a Contracting Meeting.

Selling Your ServicesGood Selling Is Good Contracting.

The Meeting As a Model of How You Work.

Closing the Contracting Meeting.

After the Contracting Meeting.

Checklist # 4. Reviewing the Contracting Meeting.

6 The Agonies of Contracting.

Dealing with Low Motivation.

Ceaselsss NegotiationThe Shifting Tide of Your Role.

Some Other Specific Agonies.

The Virtual World.

7 The Internal Consultant.

Important Differences between Internal and Externam Consultants.

Triangles and Rectangles.

8 Understanding Resistance.

The Faces of Resistance.

What Are Clients Resisting When They Are Resisting Us?

Underlying Concerns.

Sometimes It Is Not Resistance.

The Fear and the Wish.

Ogres and Angels.

. . .And Heroics.

9 Dealing with Resistance.

Three Steps.

Don't Take It Personally.

Good Faith Responses.

Consulting with a Stone.

10 From Diagnosis to Discovery.

It Is Still the Relationship That Counts.

The Call to Action.

The Problem Is Not the Problem.

How the Problem Is Being Managed.

Flawless Discovery.11 Whole System Discovery.

Third-Party Consulting.

Takng a Whole-System Approach.

Putting Whole-System Discovery to Work.

The Payoff.

12 Discovering Gifts, Capacities and Possibilities.

When All Else Fails.

The Power of Positive Deviance.

The Implications for Consulting.

An Example of What Is Working.

13 Get the Picture.

The Steps in Getting the Picture.

A Word about Bias.

Assessing How the Situation Is Being Managed.

The Discovery Interview.

Levels of Analysis.

Your Experience As Data.

Checklist # 5. Planning a Discovery Meeting.

Checklist # 6. Reviewing the Discovery Meeting.

14 Preparing for Feedback.

A Clear Picture May Be Enough.

Condensing the Data.

Some Do's and Don'ts.

Language in Giving the Picture.

Presenting the Picture . . ...