Inside the TV Phenomenon that is Changing Bosses and Employees Everywhere
compelling and fun read also offers keen insights for anyone curious about how a reality series is made. (Euroinvester.co.uk, November 2010). fun hugely entertaining book a handy and easily digestible reference of useful ideas recommended. (Talent Engagement Review, December 2010).
Stephen Lambert, chief executive of Studio Lambert, is one of Britain's best-known creative television executives, responsible for creating award-winning documentary formats such as Faking It, Secret Millionaire, Wife Swap, and Undercover Boss. He lives in London with his wife, Jenni Russell, a columnist for the Guardian and Sunday Times, and their two children. Eli Holzman is president and cofounder of Studio Lambert USA, where he launched and executive produced Undercover Boss. He began his career at Miramax Films and founded Miramax Television, where he helped create Project Greenlight and the hit Bravo series Project Runway. For 20th Century Fox based Katalyst Films, he developed and launched the CW series Beauty & the Geek. As an independent producer, his series creations include Bravo's Work Of Art. He lives in Venice Beach, California.
Introduction 1 1. Sorting Through the Garbage 1 8 Waste Management: Larry O Donnell, President and COO 2. Wings, Women, and Beer 4 4 Hooters of America: Coby Brooks, President and CEO 3. The Necessities of Life 6 8 7-Eleven: Joe DePinto, President and CEO 4. An American Love Affair 9 0 White Castle: Dave Rife, Owner 5. Time to Get Personal 116 Churchill Downs: Bill Carstanjen, COO 6. Looking for Fulfilment 142 GSI Commerce: Michael Rubin, Founder and CEO 7. What Riches Can t Buy 168 Herschend Family Entertainment: Joel Manby, President and CEO 8. Troubles Down the Drain 196 Roto-Rooter: Rick Arquilla, President and COO 9. Say It with Flowers 220 1-800-Flowers: Chris McCann, President and COO Go Undercover in Your Own Organization 247 Acknowledgments 253 About the Authors 257