The Leading-Edge Manager's Guide to Success, with Website

DAVID PARMENTER is an international presenter who is known for his thought-provoking and lively sessions that have led to substantial change in many organizations. He is a leading expert in the development of winning KPIs, replacing the annual planning process with quarterly rolling planning, and management practices that will get you to the top. David has delivered workshops to thousands of attendees in many cities around the world. He is also the author of Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Pareto's 80/20 Rule for Corporate Accountants, and Winning CFOs: Implementing and Applying Better Practices (all from Wiley). David Parmenter can be contacted via parmenter@waymark.co.nz or or +64 4 499 0007. His website, www.davidparmenter.com, contains many white papers, articles, and freeware that will be useful to the reader.

Preface xv How to Use This Book xv Why Feature Leadership Stories throughout This Book? xvii Electronic Media Available xvii Acknowledgments xix Part I Selecting the Mountain and Your Guides Chapter 1 Creating a Vision of What You Want to Achieve 3 Neuro-Linguistic Programming 3 Influencing the Environment 4 Chapter 2 Find Out about Yourself 7 Personal Baggage 7 Courses to Attend 8 Locking in a New Behavior Trait 10 Inner Disarmament 13 Chapter 3 Locating a Mentor 15 Why You Need a Mentor 15 How to Find a Mentor 17 How to Ask Someone to Be Your Mentor 17 Types of Mentors 18 Some Mentoring Better Practices 18 Chapter 4 Finding the Right Organization for You 21 Working under a Great CEO 21 Working for a Great Manager 22 A Great Leader 22 Part II Getting Prepared For Management Chapter 5 Creating Winning Personal Habits 33 Treasure Mapping 33 Self-Recognition 35 Recognition of Others 36 Making Decisions 37 Do Not Run Out of Fuel 39 Continuous Innovation 41 Learn How to Post-It Reengineer 42 Mind Mapping 43 Business Etiquette 45 Managing Relationships 45 Cell Phone Etiquette 45 Greeting the Guest 46 Remember You/Remember Me 47 Disengaging Swiftly and Politely 47 Full Attention at Meetings 48 Returning Phone Calls 48 Golden Rules with Email 49 Chapter 6 Developing Winning Work Habits 53 Attend a One Week Management Course 53 How to Help Your Boss Be Successful 54 How to Handle a Bully of a Boss 57 Time Management: The Basics 58 The 4:00 P.M. Friday Weekly Planner 63 Power Dressing 63 Preparing for Your Performance Review 64 Preparing a Monthly Progress Report 64 Quality Assurance Checks 64 Contributing to Your Organizations Intranet 67 Making the Most out of Your Computer Applications 67 In Pursuit of Slow 68 Better-Practice Graphics 68 Delivering Bulletproof PowerPoint Presentations 70 Searching the Web Efficiently 77 Interview Techniques 78 Chapter 7 Part Two Progress Checklist 81 Thirteen-Week Change Program 81 Lessons from Sir Edmund Hillarys Expeditions 81 Part III Being a Better Manager Chapter 8 Improving Team Performance: The Basics 91 Attending Further Management Courses 91 Staff Debriefing at the End of the Day 92 Attracting the Best Staff to the Team 92 Getting the Right Staff 93 Getting the Induction Process Right 93 Set Up Monthly One-on-One Progress Meetings with Direct Reports 94 Performance Reviews that Work 95 Hold Offsite Meetings for the Team at Least Twice a Year 97 Make Work Fun 98 In-House Satisfaction Survey 100 Getting a Bigger Bang for Your Training Dollar 102 Managing Staff on Sick Leave 103 Stress Management 104 Apply Paretos 80/20 Principle in Your Work 104 Maintain a Focus on Materiality 105 Chapter 9 Improving Team Performance: The Cutting Edge 107 Implementing Action Meetings Methods 107 Hourly Meeting Cost 111 Check the Need for the Meeting 111 Ban Morning Meetings 112 Learn How to Negotiate 112 The Hidden Cost of Downsizing 113 Dismissing a Poor-Performing Employee 114 The Overnight Challenge 116 Use the One-Minute-Manager Techniques 116 Introduce a Team Balanced Scorecard 116 Lessons from a World-Class Coach 118 Chapter 10 Effective Recruiting 123 Understand That Time Spent Recruiting Is the Most Valuable Time 123 Cathay Pacific Recruitment 124 Peter Druckers Five-Step Process 124 14 Great Questions to Help Get Select A Players 125 Using the Organizations Values in Recruiting 125 Involve the Human Resources Team 125 Use Simulation Exercises and Psychometric Testing 126 Assessment Centers 126 Involve Your Team in the Final Selection Process 127 Ask Your Top Employees for Referrals 127 Reference Checks: The Dos and Donts 128 Selecting an Executive Assistant to Be Your Copilot 129 Chapter 11 Becoming More Financially Aware 131 Understand Your