Stories from the Front Lines of Public Service
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Köp båda 2 för 574 krDeployed is an important and deeply moving book. Here, in this story, the heroic tradition of the American citizen-soldier lives on. ---Andrew J. Bacevich, Professor, Boston University, and author of The New American Militarism: How Americans Are ...
Steven Maynard-Moody is Director of the Policy Research Institute and Professor of Public Administration at the University of Kansas. Michael Musheno is Professor of Law at the University of Oregon.
List of Stories Foreword Acknowledgments for the First Edition Acknowledgments for the New Edition Part 1. Two Narratives of Street-Level Work 1. Dealing with Faces 2. State Agents, Citizen Agents 3. Story Worlds, Narratives, and Research 4. Physical and Emotional Spaces Part II. Enacting Identities in the Workplace and on the Streets 5. Workers Unite: Occupational Identities and Peer Relations 6. Organizational and Social Divisions among Street-Level Workers 7. Putting a Fix on People: Identity, Conduct, and Street-Level Work Part III. Normative Decision Making: Moralities over Legalities 8. Who Are the Worthy? 9. Responding to the Worthy 10. Street-Level Worker Knows Best 11. Getting the Bad Guys 12. Streetwise Workers and the Power of Storytelling Part IV. Reframing Frontline Inquiry 13. Encounters, Agency, and Pragmatism 14. Three Narratives: Citizen-Agent, State-Agent, Knowledge Agent Afterword Appendix A. Methodology Appendix B. Entry Interview Appendix C. Questionnaire and Exit Interview Appendix D. Story Cover Page Appendix E. Story Codes Notes References Index