The Managed Heart

"'The Managed Heart' is written so accessibly that it appeals to both the academic and the general reader. It is best when it delineates how and why we manage our emotions according to our gender or social class." * New York Times * "[The] book is topically informative, critical of capitalism in a fresh way, and illuminating on the gender issue in emotions." * American Journal of Sociology * "This is a finely crafted study of the work and inner lives of airline flight attendants. . . . strongly recommend[ed] to everyone, not just to specialists on emotions." * Contemporary Sociology * "This is an important work. It is an interesting and provocative introduction to a crucial topi that deserves further research and thought." * Academy of Management Review * "Hochschild's work is significant for its illumination of new, disturbing, and everyday alienations of consciousness and feeling. Among other things, her line of inquiry suggests a new understanding of the social construction of gender and its relation to capitalism and power." * Signs * "On the whole, this is a superb book. Hochschild has tackled a heretofore largely ignored dimension of human social existence." * Social Forces * "The Managed Heart 's impact wasand still isprofound. It has probably done more than any other single publication to ignite and shape the exponential growth of the sociology of emotionsespecially emotion is organisations." * Culture and Organization * "Hochschild [has] developed a language to identify how both feeling and time are transformed into commodities to be used in the service of capital." * Theory & Event *

Arlie Russell Hochschild is a Professor of Sociology at the University of California, Berkeley. She is the author of three New York Times Book Review Notable Books of the Year, including The Second Shift, The Managed Heart, and The Time Bind. She has received numerous awards and grants ranging from Fulbright and Guggenheim Fellowships to a three-year research grant from the National Institute of Public Health. Her articles have appeared in Harper's, Mother Jones, and The New York Times Magazine, among others. She lives in San Francisco with her husband, the writer Adam Hochschild; they have two sons

Preface to the 2012 Edition Preface to the First Edition Acknowledgments Part One/Private Life 1. Exploring the Managed Heart 2. Feeling as Clue 3. Managing Feeling 4. Feeling Rules 5. Paying Respects with Feeling: The Gift Exchange Part Two/Public Life 6. Feeling Management: From Private to Commercial Uses 7. Between the Toe and the Heel: Jobs and Emotional Labor 8. Gender, Status, and Feeling 9. The Search for Authenticity Afterword to the Twentieth Anniversary Edition Appendixes A. Models of Emotion: From Darwin to Goffman B. Naming Feeling C. Jobs and Emotional Labor D. Positional and Personal Control Systems Notes Bibliography to the Twentieth Anniversary Edition Bibliography Index