Challenge of Organizational Change

Jeffrey Pfeffer Stanford Business School, author, "Managing With Power" Insightful and provocative...it will be of immense value to teachers, students, and practicing executives who want to know when and why change is necessary, how to recognize the need for change, and most importantly, how to think about the process of managing change. Joel Bleeke Director, McKinsey & Company, Inc. Critical for executives who must constantly work to gain support for change in their organizations -- quite frankly that is the position of leading managers today. Michel Crozier President, Centre de Sociologie des Organisations, Paris Organizational change is the real challenge of the future. Kanter, Stein, and Jick not only make it happen, but make it stick. Pierre J. Everaert President and CEO, Koninklijke Ahold, NV, the Netherlands This operating manual couples ideology for the change process to methodology of execution. Raymond W. Smith Chairman & CEO, Bell Atlantic Corporation The only sustainable competitive advantage in dynamic markets is the ability to adapt faster than your competition. Kanter, Stein, and Jick show how this principle of continuous innovation applies, not just to new products, but also to new ways of managing. Richard W. Miller Chairman and CEO, Wang Laboratories, Inc. Kanter, Stein, and Jick have conceived a brilliant new model for the change process supported by unsurpassed field studies...required reading on a crucial issue for any leader. Robert J. Saldich President and CEO, Raychem Corporation Cuts a wide swath through what the world has learned about change, and packages that knowledge with a stimulating array of real life examples written by and about people throughout industry who have succeeded and failed in the change process. Sir Adrian Cadbury The Rising Sun House, former Chairman, Cadbury-Schweppes This is the right book at the right time..."The Challenge of Organizational Change" combines clarity of analysis with down-to-earth guidance on action, backed by a wealth of relevant experience. Jeffrey PfefferStanford Business School, author, "Managing With Power" Insightful and provocative...it will be of immense value to teachers, students, and practicing executives who want to know when and why change is necessary, how to recognize the need for change, and most importantly, how to think about the process of managing change. Sir Adrian CadburyThe Rising Sun House, former Chairman, Cadbury-SchweppesThis is the right book at the right time..."The Challenge of Organizational Change" combines clarity of analysis with down-to-earth guidance on action, backed by a wealth of relevant experience. Richard W. MillerChairman and CEO, Wang Laboratories, Inc.Kanter, Stein, and Jick have conceived a brilliant new model for the change process supported by unsurpassed field studies...required reading on a crucial issue for any leader. Jeffrey PfefferStanford Business School, author, "Managing With Power"Insightful and provocative...it will be of immense value to teachers, students, and practicing executives who want to know when and why change is necessary, how to recognize the need for change, and most importantly, how to think about the process of managing change.

Rosabeth Moss Kanter is the Ernest L. Arbuckle professor of business at Harvard Business School.

Contents Acknowledgments Part I. Orientation Chapter 1. The "Big Three" Model of Change Roadblocks to Progress: The Change Problem What Is Change? The Importance of Motion: An Action View of Organizations The "Big Three" Model: Three Kinds of Motion, Three Forms of Change, Three Roles in the Change Process Looking Back or Looking Forward?: Multiple Possibilities and the Opportunities for Managers Part II. Change When? Chapter 2. Organizations and Environments in Motion: The Nature and Scope of Change Pressures Environmental Forces: Adaptation and Choice Life Cycles, "Growth," and Organic Change Pressures Political Conflicts and Economic Interests: The Struggle for Control Integrating the Forces Mastering Emergent Change: Lessons for Leaders Chapter 3. Fitting or Creating the Environment: "Macro-Evolutionary" Change Introductory Notes "Rockport Shoe Company: The Evolution of the Katz Family Business," by James A. Phills, Jr. "Banc One Corporation: Anticipatory Evolution," by Paul S. Myers and Rosabeth Moss Kanter "The Sweater Trade, From Hong Kong to New York," by James Lardner "Keeping Up with the Information: On-line in the Philippines and London," by John Maxwell Hamilton Chapter 4. Growing and Aging: "Micro-Evolutionary" Change Introductory Notes "The Rise and Fall of an Entrepreneur," by Thomas R. Ittleson Hypergrowth and Transition at Apple Computer: "Diary of a Middle Manager," by Donna Dubinsky "Jobs Talks About His Rise and Fall," by Gerald C. Lubenow and Michael Rogers "John Sculley's Lessons from Inside Apple," by Steven Pearlstein and Lucien Rhodes "The Big Store: Sears in Maturity," by Donald R. Katz Chapter 5. Power and Politics: "Revolutionary Change" Introductory Notes "Power, Greed, and Glory on Wall Street," by Ken Auletta "Champagne Shoot-out in France," by Keith Wheatley War and Peace at the Bottom: "War and Peace: Labor Relations at Two Steelmakers," by Thomas F. O'Boyle and Terence Roth "Class Consciousness Raising," by Stanley W. Angrist "Weirton to Seek Cuts in Its Work Force," by Pamela Gaynor Part lII. Change What? Chapter 6. Change in Form, Forms of Change Organizational Identity and Change at the Boundaries Size, Shape, and Habits: Changing Structure and Culture The Drama of Control Change: Ownership, Governance, and Stakeholder Voice A Note on Crisis Management Managerial Implications of Changes in Organizational Form Chapter 7. Restructuring and Redefining Boundaries: Identity Change Introductory Notes "Reinventing an Italian Chemical Company: Montedison 1986," by Joseph L. Bower, Neil Monnery, and William O. Ingle "The Human Side of Mergers: The Western-Delta Story," by Cynthia A. Ingols and Paul S. Myers "The Feudal World of Japanese Manufacturing," by Kuniyasu Sakai Chapter 8. Shaping Up, Skinnying Down, and Revitalizing: Coordination and "Culture" Change Introductory Notes Two CEOs on Change in Form: "The Logic of Global Business: An Interview with ABB's Percy Barnevik," by William Taylor "Championing Change: An Interview with Bell Atlantic's Raymond Smith," by Rosabeth Moss Kanter "Driving Quality at Ford," by Greg Easterbrook "The Case of the Downsizing Decision," by Barry A. Stein Chapter 9. Makeover Through Takeover: Control Change Introductory Notes "Lucky Stores: Restructuring to Survive the Takeover Threat," by Lisa Richardson and Alistair Williamson "Lessons from a Middle Market LBO: The Case of O. M. Scott," by George P. Baker and Karen H. Wruck Part IV. Change How? Chapter 10. The Challenges of Execution: Roles and Tasks in the Change Process The Messy Terrain of Change The Changemakers: Strategists, Implementors, Recipients Ships Passing in the Day: How Views of Change