How to Rebuild Brand Authenticity in a Distrusting World
SHORTLISTED: Business Book Awards 2021 - Change & Sustainability The environmental crisis, disruptive technologies, unforeseen competitors and unpredictable consumers are deeply challenging issues keeping business leaders awake at night. Influ...
"At a time when there is so much disruption, trust is more important than ever. The Post-Truth Business provides invaluable insight into how brands can earn trust and play an authentic and meaningful role in consumers' lives. Sean has always had a knack for uncovering human truths and cultural insights, and he delivers again with The Post-Truth Business. It's a must-read and its publication couldn't be more timely." * John Dunleavy, Global President, m:united McCann * "A deep study into the culture of post-truth and what it means for brands. This book is a rigorous read for those who want to better understand the implications of our post-truth era." * Sarah Rabia, Global Director of Cultural Strategy, TBWA\Chiat\Day * "Sean provides an incisive view of the troubled cultural and political landscape that modern brands need to navigate. But what makes this book 'mission critical' is the rigorous research, laser insights and the intelligence briefings he has extracted from a broad range of experts. The Post-Truth Business is a field manual for marketers." * Paul Kemp-Robertson, Founder & Chief Brand Officer, Contagious * "The Post-Truth Business clarifies the context of how mistrust has been building in our lives over time. People are using social platforms to distort the truth and the more we are exposed to the lies around us, the more immune we become to the central idea of what is real - and right. This book goes beyond the standard text on 'fake news' and digs much deeper, giving a more insightful and worldly view that demonstrates the interconnectedness of how consumers are now informed." * Nicole Fall, CEO, Asian Consumer Intelligence * "Sean's book shows how and why we are now living in a post-truth world and how this is perhaps not as new a reality as we might think. Through a wonderfully wide set of interviews and examples from around the world, Sean shows a way forward for brands to rethink how they behave in order to regain meaning and trust. The rules have changed, perhaps for good, and The Post-Truth Business is guidebook to help us navigate this new landscape." * Gareth Kay, Co-Founder, Chapter * "The Post-Truth Business gets to the heart of why trust is vital in society and fundamental for businesses, now more than ever. Prioritising and cultivating trust helps brands not only to stand out but to build a loyal following of dedicated advocates. The book explains clearly and intelligently how brands can benefit from being open, authentic and trustworthy and what they need to do achieve it." * Emily Hare, Editor, The Honey Partnership * "The Post-Truth Business gives the reader an in-depth understanding of why trust has been eroded in societies and markets, and why there is an increasing sense of frustration in the world. But that isn't the only reason why you should read this book. The Post-Truth Business shows a way forward, how reputation capital can be recreated and why positive brands can be trusted to show us true leadership. That is why you should read it. And when you've finished reading, please send your copy to a politician who will need to read it too! Enjoy the future." * Carsten Beck, Director of Research, Copenhagen Institute for Futures Studies * "Everything starts with trust - but how do brands reset their moral compass and gain trust in a post-truth era? Via brilliant storytelling and research, this hugely inspiring and insightful book shares compelling examples of leaders, brands and business models showing the way forward. I believe this is the ultimate handbook for anyone who wants to build reputation capital and future-proof their brand in a post-truth environment." * Anne-Lise Kjaer, Founder, Kjaer Global Futures * "A constant search for trust, truth, commitment and action must set true north for every business and leader who intends to thrive in the uncertain
Sean Pillot de Chenecey is a marketing expert, who for over twenty years has combined brand consultancy with ethnographic activity and trend research around the world. His clients have included Unilever, Swatch, Heineken, Diageo, General Motors, Beiersdorf, AXA, Vodafone, Comptoir des Cotonniers, Muller, GlaxoSmithKline, Visa, Granarolo and Starwood; and he's collaborated with numerous advertising, branding, design, media and PR agencies. He is a university lecturer and has written for Admap, Brand Strategy, Contagious, Dazed and Marketing. A public speaker, he's given speeches for over a decade in Asia, Europe, Africa, the Middle East and North America.
Chapter - 00: Introduction Brands are built on trust; Chapter - 01: Alternative facts and the war on truth; Chapter - 02: Privacy as a human right And a tradable asset; Chapter - 03: #SkipAd vs connections with meaning; Chapter - 04: Conscious capitalism and brand activism; Chapter - 05: Price, provenance and transparency; Chapter - 06: Makers, innovators and outsiders; Chapter - 07: Reputation capital and national branding; Chapter - 08: The marketing of culture; Chapter - 09: Truth, lies and advertising; Chapter - 10: Summary The post-truth brand manifesto