Decoded

The book is rich in examples of how consumers react to brands, what influences purchasing decisions and how marketers can profit by aligning brands to subconscious preferences and behaviour patterns. (Irish Times, February 2013) an accessible and practical introduction to the applied marketing science of behavioural economics. Loss aversion, reframing, choice architecture: all these concepts and more are lucidly explained and illustrated with examples from experimental psychology and marketing best practice (Marketing Week, March 2013) Barden clearly and precisely takes on a complex discipline a compelling look at a tricky subject. (FS Tech, March 2013) What distinguishes this book is that it not only runs through the various ways in which human behaviour differs from that typically assumed by all finance directors (and many marketers), but it also comes packed with case studies and suggestions about what we should all do about it. This book is a must-read (Marketing Magazine, April 2013) Barden produces very persuasive arguments to support his thesis and draws on examples from well-known, iconic products and campaigns He strikes an effective balance between explaining the science and demonstrating how it can be applied to advertising and marketing .easy to read the end-of-chapter summaries are helpful in distilling and emphasising the complex message (B2B Marketing,, May 2013) The book strength lies in the cogent and colourful manner in which Barden sets out his case. (Admap, May 2013) While at times this book is heavy on the science, it is a very rewarding read. A lot of the findings are common sense. But often we fail to apply common sense when we put our own objectives ahead of our customers objectives. Reading Decoded will help you make money . (Betterretailing.com, May 2013) Highly readable, on almost every page this book throws out ideas that will improve the way you run your business. It will also help you to understand when the big manufacturers have got their propositions correct for your customers. (Better Wholesaling, June 2013)

Phil Barden is a proven marketer with over 25 years experience, including senior and international roles at high profile companies such as Unilever, Diageo and T-Mobile. Fascinated by the insights from decision science and by the value these can bring to marketing, he has latterly immersed himself in this new field. He is now one of very few experts to combine a practitioner s perspective with a profound knowledge of decision science, making him very much in demand among clients and conference organisers alike. In this book he bridges the gap between the world of marketing and decision science, taking the reader on his fascinating journey.

Foreword ix Preface xiii 1. Decision Science: Understanding the Why of Consumer Behaviour 1 2. The Moment of Truth: Decoding Purchase Decisions 37 3. Decoding the Interface: How the Autopilot Perceives Touchpoints 67 4. Optimizing the Path to Purchase: The Decision Interface Makes the Difference 119 5. Goals: The Driving Forces of Purchase Decisions 159 6. From Positioning to Touchpoints: Bringing Value to Life 203 Closing Remarks 255 Acknowledgements 257 Recommended Reading 259 Index 269