PMP: Project Management Professional Exam Study Guide

Kim Heldman, PMP, is Senior Manager, IT/Chief Information Officer for the Regional Transportation District in Denver, CO. She oversees an IT portfolio of projects ranging from those small in scope and budget to multimillion-dollar, multiyear projects. With more than 25 years of experience in information technology project management, Kim directs IT resource planning, budgeting, project prioritization, and strategic and tactical planning. Most of the real-world scenarios in this Study Guide are based on her actual experiences on the job. Kim is the author of several books on project management, including Project Management JumpStart, 3rd Edition, and the eight previous editions of the bestselling PMP Project Management Professional Study Guide. Visit her website at www.kimheldman.com.

Introduction xxiii Assessment Test xxxiv Chapter 1 What Is a Project? 1 Is It a Project? 2 Projects vs. Operations 3 Stakeholders 5 Project Characteristics 7 What Is Project Management? 8 Programs 9 Portfolios 9 Organizational Project Management 11 Project Management Offices 11 Skills Every Good Project Manager Needs 13 Technical Project Management Skills 14 Business Management and Strategic Skills 15 Communication Skills 15 Organizational and Planning Skills 15 Conflict Management Skills 16 Negotiation and Influencing Skills 16 Leadership Skills 17 Team-Building and Motivating Skills 17 Role of a Project Manager 18 Understanding Organizational Structures 18 Functional Organizations 20 Project-Oriented Organizations 23 Matrix Organizations 25 Other Organizational Structures 28 Project-Based Organizations 29 Understanding Project Life Cycles and Project Management Processes 29 Project Phases 29 Project Life Cycles 31 Project Management Process Groups 34 Agile Project Management 40 Project Life Cycles 41 Agile Roles and Responsibilities 42 Sprint Planning 43 Daily Standups or Scrum Meetings 44 Sprint Review and Retrospective 45 Other Methodologies 45 Understanding How This Applies to Your Next Project 46 Summary 46 Exam Essentials 47 Review Questions 49 Chapter 2 Creating the Project Charter 55 Exploring the Project Management Knowledge Areas 57 Project Integration Management 59 Project Scope Management 61 Project Schedule Management 62 Project Cost Management 63 Project Quality Management 64 Project Resource Management 65 Project Communications Management 66 Project Risk Management 67 Project Procurement Management 68 Project Stakeholder Management 68 Understanding How Projects Come About 69 Needs and Demands and Other Factors That Lead to Project Creation 70 Feasibility Studies 72 Performing Project Selection and Assessment 73 Using Project Selection Methods 75 Kicking Off the Project Charter 83 Business Documents 84 Agreements 87 Enterprise Environmental Factors 87 Organizational Process Assets 89 Tools and Techniques 91 Formalizing and Publishing the Project Charter 92 Pulling the Project Charter Together 93 Key Stakeholders 94 Project Charter Sign-Off 96 Assumptions Log 97 Identifying Stakeholders 97 Identify Stakeholders Inputs 97 Stakeholder Analysis 99 Stakeholder Register and Other Outputs 102 Introducing the Kitchen Heaven Project Case Study 103 Understanding How This Applies to Your Next Project 107 Summary 108 Exam Essentials 109 Review Questions 111 Chapter 3 Developing the Project Scope Statement 117 Developing the Project Management Plan 119 Developing Project Management Plan Inputs 120 Documenting the Project Management Plan 123 Overview of the Project Scope Management Knowledge Area 126 Plan Scope Management 127 Understanding the Plan Scope Management Inputs 128 Using Plan Scope Management Tools and Techniques 129 Alternatives Analysis 130 Documenting the Scope Management Plan 131 Documenting the Requirements Management Plan 132 Collecting Requirements 132 Gathering Inputs for the Collect Requirements Process 134 Using the Tools and Techniques of the Collect Requirements Process 138 Documenting Requirements 143 Defining Scope 145 Product Analysis 147 Writing the Project Scope Statement 148 Understanding the Scope Statement Components 148 Approving and Publishing the Project Scope Statement 151 Updating the Project Documents 151 Creating the Work Breakdown Structure 153 Gathering the WBS Inputs 154 Decomposing the Deliverables 154 Constructing the WBS 155 Creating WBS Process Outputs 163 Understanding How This Applies to Your Next Project 168 Summary 169 Exam Essentials 170 Review Questions 172 Chapter 4 Creating the Project Schedule 179 Overview of the Project Schedule Management Knowledge