Public Service Dominant Logic (inbunden)
Inbunden (Hardback)
Antal sidor
Annotated ed
3 Tables, black and white; 28 Line drawings, black and white
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Public Service Dominant Logic (inbunden)

Public Service Dominant Logic

Inbunden Engelska, 2018-06-01
Specialorder (osäker tillgång). Skickas inom 11-20 vardagar.
Fri frakt inom Sverige för privatpersoner.
This textbook examines how public services are often organised around principles derived from the manufacturing industry. However, the public sector mostly deals with people, not goods, and so this way of organising services is inefficient. The authors argue that the public sector needs to adopt a service-based logic, which is more aligned to today s environment of complex interaction between government, citizens, private businesses and other stakeholders. This insightful text introduces the concept of public service dominant logic as a way to understand, explain and develop public services. It presents a range of real-life international cases and examples, and is supported by learning objectives, review questions and annotated bibliographies for each chapter. Public Service Dominant Logic is essential reading for students of public management and public administration, as well as practising public managers and policy makers."
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Övrig information

Martin Fransson is Assistant Professor at the Service Research Centre, Karlstad University, Sweden. Stephen Osborne is Chair of International Public Management and Deputy Dean of the Business School at the University of Edinburgh, UK. Johan Quist is Assistant Professor at the Service Research Centre, Karlstad University, Sweden.