Effective Police Supervision

I love this text because it is so robust in its case studies, and allows for students to recognize that they need to be true to themselves when determining a management style if they want to be successful. To many students, the idea of creating a unique management style that is in sync with their personalities is a new idea. This text allows us to explore [that idea] in depth. -Michael Ramon, Washington State University Effective Police Supervision will make excellent outside study material for police promotional examinations. It takes a positive and practical approach, which should be attractive to potential promotional candidates. -Howard Williams, Texas State University

Larry S. Miller is a Professor in the Department of Criminal Justice and Criminology at East Tennessee State University. A former law enforcement officer and crime laboratory director, Miller has authored or co-authored seven textbooks, including Police Photography, Crime Scene Investigation, Report Writing for Criminal Justice Professionals, and Effective Police Supervision. His research interests and journal publications are in the areas of policing and forensic science. Harry W. More was a Professor Emeritus at San Jose State University, and a past president of the Academy of Criminal Justice Sciences and the Western Society of Criminology. He taught at Washington State University; Indiana University of Pennsylvania, where he founded and chaired the Criminology program; and San Jose State University, where he chaired the Department of Administration of Justice. Outside of the university setting, he was employed by the U.S. Secret Service, worked in juvenile probation, and taught in-service management personnel in California, Ohio, and Oregon. At the time of his death, he was the President of the Law Enforcement Consulting Group, and had written numerous articles and authored or edited more than 40 texts. Michael Braswell is Professor Emeritus at East Tennessee State University. He began his career as a prison psychologist and earned his Doctorate in Counseling Psychology from the University of Southern Mississippi in 1975. He joined the Department of Criminal Justice and Criminology at ETSU in 1977, where he taught classes on Ethics and Justice, Human Relations and Criminal Justice, and Film Studies in Crime and Justice. He is widely published, and his textbook Justice, Crime, and Ethics is particularly influential in the field of criminal justice.

List of Figures List of Case Studies Preface 1 Supervision-The Management Task Transformation The Need for Accountability Management Definition of Accountability Vital Characteristics of Accountability Five Levels of Accountability Supervisory Skills Areas (Hu-TACK) Self-Appraisal Management Expectations of the Supervisor Subordinates' Expectations of the Supervisor Peer Expectations of the Supervisor References 2 Community-Oriented Policing and Problem Solving-Improving Neighborhood Quality of Life Definition Empowerment Quality Supervision Process Facilitation Building Partnerships Within the Police Department Identifying Stakeholders Supervising Community Police Officers References 3 Interpersonal Communications-Striving for Effectiveness The Importance of Communication Skills The Communication Process Communication Patterns Barriers to Communication Overcoming Communication Barriers Feedback The Art of Listening Nonverbal Communications Communicating with Limited English Proficiency Individuals Intercultural Communications Communicating with Hearing-Impaired Individuals References 4 Motivation-A Prerequisite for Success Why Officers Work Motivation Needs-Based Motivation Motivation-Hygiene Theory Expectancy Theory Equity Theory Sensitivity Theory How to Motivate References 5 Leadership-The Integrative Variable Power Theories of Leadership Leadership Continuum Supervisory Styles Leadership Mistakes References 6 Team Building-Maximizing the Group Process The Individual The Individual and the Group Role and Function of the Group Group Development Process Group Norms The Group Process Group Problem Solving Conducting Meetings Groupthink References 7 Change-Coping with Organizational Life Factors that Foster Change Positive Aspects of Change Accepting Change Resistance to Change The Nature of Resistance Working for Change References 8 Performance Appraisal-The Key to Police Personnel Development People Power Performance Appraisal The Human Factor The Validity and Reliability of Performance Appraisal The Evaluation Interview Trends in Performance Appraisals References 9 Training, Coaching, Counseling, and Mentoring-Helping Officers Grow and Develop Teaching Officers Formal Training Civil Liability for Failure to Train Police Personnel The Police Sergeant's Role as a Trainer Coaching, Counseling, and Mentoring Characteristics of an Effective Coach Principles of Coaching/Counseling/Mentoring The Supervisor as a Developmental Coach, Counselor, Mentor Developmental Counseling The Counseling Process Mentoring References 10 Discipline-An Essential Element of Police Supervision The Nature of Discipline Discipline in the Ranks Positive Discipline Negative Discipline Sergeants as Disciplinarians Fair and Equitable Discipline The Use and Abuse of Discipline Keys to Effective Discipline The Hot Stove Revisited Firm but Fair Disciplinary Action Types of Disciplinary Actions Making the Disciplinary Action Stick Constructive Discharge Results of Absent Discipline Personal and Vicarious Liability References 11 Internal Discipline-A System of Accountability Police Work Controlling the Police Personnel Complaint Investigation Policy Dealing with Police Occupational Deviance Social Media Concerns Personnel Complaints The Civilian Review Movement Forecasting and Dealing with Potential Disciplinary Problems Discipline and the Employee Assistance Movement References 12 Supervising the Difficult Employee-Special Considerations Value Statements Employees as Individuals Types of Employees Problem Employees Millennial Generation Work Stressors Personal Problems Early Warning Systems Employee Assistance Programs Critical-Incident Str