Co-Production and Co-Creation

"This books interdisciplinary approach to co-production and co-creation is vital to advance debates in this field. It is particularly helpful to combine both academic and policy and practitioner perspectives." Michelle Farr, University of Bristol, UK "Co-production and co-creation are timely topics with global relevance. This book fills a sorely needed gap that adds value on two fronts: within the academy and in the world of practice." Brian N. Williams, University of Georgia, USA "Co-production and co-creation continue to fascinate and inspire public management as a practice and as a research field. The present volume presents a comprehensive overview of current dates and highlights a much needed interdisciplinary approach. Highly recommended for researchers and practitioners alike." Carsten Greve, Copenhagen Business School, Denmark "This edited book offers a comprehensive overview of both terms and an extensive selection of case studies of the practice and challenges of co-production and co-creation in different settings around the globe." -Catherine Forde, University College Cork, Ireland

Taco Brandsen is Professor of Comparative Public Administration at Radboud University, The Netherlands; secretary-general of the European Association for Public Administration Accreditation (EAPAA); co-chair of the EGPA Permanent Study Group on 'Civil Society, Citizens and Government'; and editor-in-chief of the journal Voluntas. Trui Steen is Professor of Public Governance and Coproduction of Public Services at KU Leuven Public Governance Institute, Belgium. She is co-chair of the IIAS Study Group on 'Co-production of Public Services'. Bram Verschuere is Associate Professor in Public Management, Faculty of Economics and Business Administration, Ghent University, Belgium. He is co-chair of the EGPA Permanent Study Group on 'Civil Society, Citizens and Government'.

Part I: Co-Production and Co-Creation: Definitions and Theoretical Perspectives 1. Introductory chapter 2. Definitions and Conceptual Clarification 3. Service Management 4. Public Administration and Governance 5. Public Management 6. Sociology and Voluntary Sector Studies Part 2: Influences on the Process of Co-Production and Co-Creation 7. The Roles of the Volunteer/Citizen in the Process 8. The Roles of the Professional in the Process 9. The Influence of Organisational Context and Leadership 10. The Influence of the Polity 11. The Role of New Technologies Part 3: Co-Production and Co-Creation in Different Domains 12. Health care 13. Education 14. Environment, Energy and Mobility 15. Community Development 16. Policing and Safety 17. Immigration, Refugees and Integration 18. Poverty and Inequality 19. Concluding Remarks on Co-production and Co-creation in Different Sectors Part 4: The Effects of Co-Production and Co-Creation 20. Empowerment 21. Inclusive or exclusive public service delivery 22. Trust 23. Service quality 24. The dark side of co-production and co-creation Part 5: Co-production in the Context of Government 25. Concluding chapter: the future of co-production