Handling Difficult People (häftad)
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Format
Häftad (Paperback / softback)
Språk
Engelska
Antal sidor
132
Utgivningsdatum
2009-04-21
Förlag
Thomas Nelson Publishers
Illustrationer
black & white illustrations
Dimensioner
203 x 127 x 6 mm
Vikt
136 g
Antal komponenter
1
Komponenter
1 Paperback / softback
ISBN
9781404175679
Handling Difficult People (häftad)

Handling Difficult People

What to Do When People Try to Push Your Buttons

Häftad Engelska, 2009-04-21
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Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.
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Övrig information

Dr. John Townsend is a nationally-known leadership consultant, psychologist, and New York Times bestselling author. John is the founder of the Townsend Institute for Leadership and Counseling, and the Townsend Leadership Program, which is a nationwide system of leadership training groups. He developed the online digital platform TownsendNOW, and the online assessment tool TPRAT. Dr. Townsend travels extensively for corporate consulting, speaking, and helping develop leaders, their teams and their families. He and his wife, Barbi, live in Newport Beach, California, and have two sons, Ricky and Benny. Visit DrTownsend.com.