Warranty Claims Reduction (inbunden)
Format
Inbunden (Hardback)
Språk
Engelska
Antal sidor
181
Utgivningsdatum
2014-12-01
Förlag
Apple Academic Press Inc.
Illustrationer
4 Tables, black and white; 11 Illustrations, black and white
Dimensioner
236 x 155 x 18 mm
Vikt
459 g
Antal komponenter
1
ISBN
9781482209129
Warranty Claims Reduction (inbunden)

Warranty Claims Reduction

A Modern Approach with Continuous Improvement Techniques

Inbunden Engelska, 2014-12-01
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Reduced market share, lack of repeat customers, and added costs are just a few ways warranty claims can hurt an organization. Avoiding complex mathematics or accounting terminology, Warranty Claims Reduction: A Modern Approach with Continuous Improvement Techniques explains how to boost profits through the reduction of warranty expenses in your organization. Outlining a multifunctional approach for reducing claims, the book begins by summarizing the traditional and most common strategies for warranty cost reduction. Next, it explains how you can reduce warranty costs even further by taking a more complete approach. The comprehensive approach described arms you with less conventional, yet powerful, approaches for reducing warranty costs such as improving warranty processing productivity, clarifying installation and usage instructions, and streamlining supply chain management. The book emphasizes the improvement of efficiencies and productivity in addition to cost reductions. It outlines methods that can help you reduce warranty costs, improve processing activity, reduce wasted time, and improve training of OEM and warranty service personnel. It also describes methods for providing feedback to those in the engineering, manufacturing, and quality control departments. The text details methods that are fully compatible with ISO 9001 systems and its sector-specific variations, like AS 9100 and TS 16949. Covering concepts that are applicable across all industries and retail markets, it is an ideal reference for anyone involved in the management of warranty claims processing. The multifaceted approach described in the book will help you broaden your view on how warranty costs can be controlled-allowing you to achieve more cost reductions than are possible through conventional thinking.
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Övrig information

Ronald Blank has more than 30 years of experience in management and engineering. Approximately half of his experience is in aerospace and the other half is in the automotive industry. His education includes statistics, quality assurance, and mechanical and electronic engineering. He also has much experience in supervision and training of employees, as well as productivity enhancement and warranty claims reduction. He earned a bachelor of science degree and a doctor of engineering degree. Dr. Blank is the author of several books on various management and engineering topics, including reliability and productivity improvement.

Innehållsförteckning

Warranty Claims Understanding the Real Warranty Costs Traditional Methods of Reducing Warranty Cost Automated Claims Approval, Tracking, and Paperwork Improving Outgoing Quality Improving Reliability Preservation and Packaging Improvement Principles of the Modern Approach Other Warranty Reduction Actions Supplier Cost Recovery On-Site Claims Processing Rotating Product Exchange Customer Training Other Warranty Reduction Actions Record Keeping Warranty System Productivity Improvement Streamlining Service Operations Communications and Paperwork Process Flow Ergonomics and the Warranty Service Area Layout Material Handling and Flow Tool and Equipment Availability Improving the Service Department Itself Optimizing Mobile Service Activities Replacement Parts Availability Diagnostic and Repair Equipment Calibration Suitability of Diagnostic and Repair Equipment Inspecting and Testing Warranty Cost Reduction Training for Employees and Customers Reducing Warranty Claims by Quality Improvement Continuous Improvement Feedback to the Quality Department Data Collection and Analysis Improving Defect Detection Improving Supplier Quality Feedback to Manufacturing Sources of Feedback Feedback about Defects PFMEA Supply Chain Management Feedback from Audits Other Feedback Reducing Warranty Claims by Reliability Improvement Reliability Measurement Failures in Time Reliability Improvement Reliability Program Planning Determining Causes for Developing Corrective Actions Determining Defect Root Causes Common Quality Methods for General Use Other Tools for Determining Root Cause Difficulties and Errors in Determining Root Causes Developing Corrective and Preventive Actions 8-D Method The DMAIC Process Feedback to Engineering FMEA Design Verification and Validation Designing for Reliability Kansei Engineering Planning and Implementing Your Improvements Change Management Implementing Corrective and Preventive Actions Appendix A: Warranty Cost Tracking Chart Appendix B: Gauge R&R FORMS Appendix C: Worksheets for Determining Root Cause Index