From Stakeholder Trade-offs to Transformation
"If you want to understand the keys to truly great corporations today, read Sarah Kaplan's The 360 Corporation. Based on more than a decade of research and work with the world's most innovative creative companies, Kaplan shows how the key to sustainable and enduring success lies in effectively engaging all stakeholders and managing complex tradeoffs. A must-read for CEOs, directors, executives, and future business leaders."Richard Florida, author of The Rise of the Creative Class "There is a burning need for companies to engage with a variety of stakeholders, but doing so is costly and creates thorny tradeoffs. So how do we do it? This profoundly important book provides a fresh perspective on that question. It's a brilliant, indispensable guide for business leadersand anyone else hoping to shape the role of corporations in society."Andrs Tilcsik, Canada Research Chair in Strategy, Organizations, and Society, University of Toronto "Bestselling author and award-winning researcher Sarah Kaplan offers a wise guide for business leaders facing apparently impossible demands and tough choices in their environments today. Rather than simply looking to manage trade-offs or seeking fast win-wins, she reveals how companies can take a more difficult but ultimately transformational path: embracing the tensions to co-create new models with their key stakeholders."Tanya Menon, co-author of Stop Spending, Start Managing: Strategies to Transform Wasteful Habits "As business leaders, we evaluate and make trade-offs every day. Kaplan has prepared a cogent guidebook to help turn these events into strategic opportunities to capture value. The 360 Corporation outlines the critical criteria and a process of inquiry needed to make better business decisions, especially in today's ever-changing stakeholder environment."Dave Stangis, Chief Sustainability Officer and Vice President of Corporate Responsibility, Campbell Soup Company, Entrepreneur-in-Residence and Senior Fellow in Social Innovation at Babson College "Using organizational realities, this book puts leveraging tradeoffs instead of romanticizing shared values at the center stage of managerial decision-making. The 360 Corporation offers rare insights on how to combine humility, inspiration, and aspiration in business. A must-read for anyone interested in the potential of companies to do more than generate profits."Johanna Mair, Professor at the Hertie School of Governance, Co-Director of the Global Innovation for Impact Lab, Stanford Center on Philanthropy and Civil Society "Today, sustainability is on the agenda in every boardroom. Most executives have come around to the idea that corporations need to do more than just maximize profitbut they don't know how. Sarah Kaplan's book provides a clear roadmap to this goal. As she says, there are no simple solutions here; however, she sets out the tensions and trade-offs with clarity and with many fascinating examples. This book is essential for executives and advisors who are looking to take corporate purpose and sustainability seriously."Julian Birkinshaw, Professor and Deputy Dean, London Business School "The 360 Corporation does not dodge the question of cost. Rethinking business models and experimenting withinnovation can be hugely expensivethere is no easy way to become a '360' corporation....But for those keen to try, with Kaplan's detailed guidelines and compelling examples of how companies such as Nike have benefited themselves and stakeholders with this approach, what is left, as she says, is 'a leap of faith.'"Antonia Cindy, Financial Times "[This] book achieves the goals it sets out elegantly. For those interested in an overarching, approachable, and engaging overview of corporate social responsibility, and particularly a stakeholder approach, this is a great read. I woul
Sarah Kaplan is Distinguished Professor at the University of Toronto's Rotman School of Management where she is the founding Director of the Institute for Gender and the Economy (GATE). She is also Senior Fellow at the University of Pennsylvania's Wharton School, and has nearly a decade of experience at consultancy McKinsey & Company. Her prior works include extensive and award-winning academic publications as well as the business bestseller Creative Destruction.
1. Creative Destruction ReduxHow Stakeholder Needs Create Performance Trade-Offs 2. You've Got to Walk Before You Can RunKnowing Your Trade-Offs (Mode 1) 3. Is There a Win-Win? The Search for Shared Value 4. Getting Stuck in the Business Case, or How the Business Case for Diversity Blocks Progress 5. CSR Is Not an Add-OnInnovating in the Supply Chain 6. Stakeholders as a Source of InnovationTransforming Operations 7. Dealing with ParadoxesSelling Sustainably 8. ExperimentationGoing Green, not Greenwashing 9. The 360 CEO Epilogue: A New Perspective for Stakeholders