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Management (inbunden)


Total Quality in a Global Environment

Inbunden Engelska, 1995-02-01
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This introductory text for management students is exceptional in that it integrates quality as a theme throughout. Features include: aeo 18 chapters, making this text manageable for a one--semester course aeo Examples from over 125 international companies aeo Icons in the margins distinguishing US--based and none US--based company examples aeo Cases with TQM applications integrated throughout each chapter aeo A quality, international, ethics, and diversity exhibit in each chapter aeo Experiential learning excercises in each chapter aeo Critical thinking questions at the end of each major section within each chapter aeo Chapter summaries
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"I would adopt the text because it does a much better job of marrying the principles of management with the issue of total quality control than any text I have found. Stahl does an excellent job in both style and coverage." Fred T. Whitman, Mary Washington College

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Michael J. Stahl is Associate Dean and Professor of Management in the College of Business Administration at the University of Tennessee in Knoxville.


Part I: Management Today:. 1. Managers and Organizations Today. 2. The Evolution Toward Total Quality Management. 3. International Competition and Management. 4. Managerial Ethics and Corporate Social Responsibility. Part II: Planning and Strategic Management for Customer Value:. 5. Decision Making, Problem Solving and Continuous Improvement. 6. Corporate and Competitive Strategy. 7. Customer Value Strategy. Part III: Organizing for Total Quality:. 8. Organizational Structure and Design. 9. Managing Human Resource Systems. 10. Organizational Culture and Change. Part IV: Behavioral Processes:. 11. Leadership. 12. Motivation. 13. Communication. 14. Teams and Groups. Part V: Control and Systems Improvement:. 15. Statistical and Other Quality Tools for Systems Improvement. 16. Management Information Systems. 17. Managing Technology and Technological Change. 18. Operations Management for Control and Improvement.