Tools and Strategies for the Medical Practice
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Köp båda 2 för 1095 krStaffing tools and techniques to help medical practice administrators create the 'right' care team for their medical practice--one that is current with today's delivery system and that optimizes provider productivity and efficiency, practice profi...
“ patient access is essential for healthcare leaders who are responsible for designing
and implementing a state-of-the-art patient access management system. Once again,
Woodcock and Kegan have distilled the complexities of access management into a
practical, must read book. Healthcare consumers equate access with quality and this
newly revised version addresses the fact that patient access has moved beyond simple
appointment and telephone system management. The book identifies the critical
components required to enhance patient access in addition to providing tools, resources,
best practices and case studies. It is the roadmap for transformation in patient access
management.”
Christine A. Schon, MPA, MHCDS, FACMPE
Chief Operating Officer
CHESHIRE MEDICAL CENTER / DARTMOUTH HITCHCOCK
PAST CHAIR, MGMA BOARD
•
“ Everyone wants a silver bullet with respect to understanding healthcare patient access
and call management. However, these are complicated issues with as many facets as
providers who practice within our organizations. Elizabeth and Deborah break down
these complications into consumable and manageable parts; providing data points and
measures that will guide you on how to make sustainable change.”
Paul Schmitz
Director of Patient Access and Capacity Management
PHYSICIAN ENTERPRISE
ADVENTIST HEALTH SYSTEM
•
“Our healthcare environment demands expertise in finance, technology, strategic
planning, marketing, public relations, human resources and operations. However, patient
access is the core of our business and is often overlooked. The work of Woodcock and
Keegan in this book gives us direction and guidance in developing and managing the
critical component of a successful practice…managing patient access, phone procedures
and creating a culture of patient first.”
Patricia L. Brewster, MHA, FACMPE
Chief Executive Officer
INTRAHEALTH GROUP AND ORTHOATLANTA
Elizabeth Wallace Woodcock, MBA, FACMPE, CPC, founded the Patient Access Symposium in 2011. Educated at Duke University (BA) and the Wharton School of Business (MBA), Elizabeth has traveled the country as an industry researcher, operations consultant, and expert presenter. As a principal of Woodcock & Associates, Inc., and Woodcock & Walker Consulting, Elizabeth has focused on medical practice operations throughout her career. She served as the director of knowledge management for Physician Practice, Inc., a consultant with the Medical Group Management Association (MGMA) Health Care Consulting Group, group practice services administrator at the University of Virginia Health Services Foundation, and a senior associate at the Advisory Board Company.Elizabeth is a Certified Medical Practice Executive and a Fellow in the American College of Medical Practice Executives. In addition to co-authoring Operating Policies and Procedures Manual for Medical Practices (four editions), The Physician Billing Process (three editions), and Staffing the Medical Practice, she is the author of Mastering Patient Flow (four editions), Front Office Success, and the PCMH and PCSP Policies and Procedures Guidebooks. A frequent contributor to national healthcare publications and a sought-after keynote speaker, Elizabeth currently resides in Atlanta, Ga., with her husband and three children.To contact Elizabeth or learn more about her services, go to www.elizabethwoodcock.com. Deborah Walker Keegan, PhD, FACMPE, is a national healthcare business consultant, keynote speaker, and author. Deborah is known for her dynamic, educational, and high-energy presentation style, and her seminars and books are rich with "real-life" case material to enhance learning. They are packed full of tools and techniques that are relevant for today's healthcare environment.Deborah is President of Medical Practice Dimensions, Inc. and a principal of Woodcock & Walker Consulting. She has co-authoredRightsizing: Appropriate Staffing for Your Medical Practice, The Physician Billing Process (three editions), Staffing the Medical Practice, Physician Compensation Plans: State-of-the-Art Strategies, and is the author of Innovative Staffing for the Medical Practice. Deborah earned her PhD from the Peter F. Drucker Graduate School of Management, her MBA from the Anderson Graduate School of Management at UCLA, and she is a Fellow of the American College of Medical Practice Executives. With rich experience in consulting, education, and industry research, Dr. Keegan brings knowledge, expertise, and solutions to healthcare organizations.To contact Dr. Keegan or learn more about her services, go to www.deborahwalkerkeegan.com.
Chapter 1: Overview
Chapter 2: Strategy
Chapter 3: Scheduling Optimization
Chapter 4: Call Demand and Performance
Chapter 5: Telephone Access Redesign
Chapter 6: Telephone Staffing
Chapter 7: Call Centers
Chapter 8: Virtual Communication and Telehealth
Chapter 9: Communication Tools
Chapter 10: Systems and Technology
Chapter 11: Key Performance Indicators
Conclusion
Index
About the Authors