Beating The System - Using Creativity To Outsmart Bureaucracies (häftad)
Format
Häftad (Paperback)
Språk
Engelska
Antal sidor
175
Utgivningsdatum
2005-06-01
Förlag
McGraw-Hill Education / Europe, Middle East & Africa
Dimensioner
215 x 140 x 17 mm
Vikt
220 g
Antal komponenter
1
Komponenter
3.5 DISK
ISBN
9781576753309
Beating The System - Using Creativity To Outsmart Bureaucracies (häftad)

Beating The System - Using Creativity To Outsmart Bureaucracies

av Ackoff
Häftad Engelska, 2005-06-01
199
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When was the last time anyone interacted with an organization, a business, a government agency, a school, or a hospital and got a direct and accurate answer to a question or received a desired service without having to weave through a maze of frustrating and infuriating hand-offs? How often do people attempt to speak to a human in these organizations, but the system wouldn't allow it? Beating the System is for anyone who has faced the bureaucratic blank wall. The authors explain how systems are designed, how they function (and, particularly, malfunction), where their weaknesses are, and the incentives that drive them - as well as how to be creative in beating a system. Entertaining and informative stories illustrate how each creative strategy is used, and the authors offer suggestions for how organizations themselves can avoid frustrating those they serve and employ.
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Övrig information

Russell Ackoff (Bryn Mawr, PA) is the Anheuser-Busch Professor Emeritus of Management Science, the Wharton School, and Distinguished Affiliated Faculty, Center for Organizational Dynamics, both at the University of Pennsylvania. Sheldon Rovin (Wynnewood, PA) is Emeritus Professor of Healthcare Systems at the Wharton School of Business and past Director of Healthcare Executive Management Programs at Wharton Executive Education and the Leonard Davis Institute of Health Economics.