- Häftad (Paperback)
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- 215 x 140 x 17 mm
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- 220 g
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Beating The System - Using Creativity To Outsmart Bureaucraciesav Ackoff189Specialorder (osäker tillgång). Skickas inom 11-20 vardagar.
Gratis frakt inom Sverige över 159 kr för privatpersoner.When was the last time anyone interacted with an organization, a business, a government agency, a school, or a hospital and got a direct and accurate answer to a question or received a desired service without having to weave through a maze of frustrating and infuriating hand-offs? How often do people attempt to speak to a human in these organizations, but the system wouldn't allow it? Beating the System is for anyone who has faced the bureaucratic blank wall. The authors explain how systems are designed, how they function (and, particularly, malfunction), where their weaknesses are, and the incentives that drive them - as well as how to be creative in beating a system. Entertaining and informative stories illustrate how each creative strategy is used, and the authors offer suggestions for how organizations themselves can avoid frustrating those they serve and employ.
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Russell Ackoff (Bryn Mawr, PA) is the Anheuser-Busch Professor Emeritus of Management Science, the Wharton School, and Distinguished Affiliated Faculty, Center for Organizational Dynamics, both at the University of Pennsylvania. Sheldon Rovin (Wynnewood, PA) is Emeritus Professor of Healthcare Systems at the Wharton School of Business and past Director of Healthcare Executive Management Programs at Wharton Executive Education and the Leonard Davis Institute of Health Economics.