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A Field Guide to Modern Manners
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Fler böcker av Nancy R Mitchell
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"In a world where reading news headlines would have you believe it has gone to hell in a hand-basket, it is nice to see someone making the effort to uphold some common civility and manners which, though they might be updated now for same-sex weddings, work cubicles or food trucks, are never out of style." * DearAuthor.com * "Etiquette Rules is an excellent general primer for a young woman entering the workplace." * The New York Times *
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Nancy R. Mitchell is an established protocol and etiquette consultant and advisor with more than 35 years of experience in the field. Currently, she is an adjunct faculty member at the George Washington University, Washington, DC, where she developed and teaches protocol courses in the School of Business and Public Management's Event Management Certificate Program. For more than two decades, she served as director of special events and protocol at the US Library of Congress, the world's largest library and cultural center. In her position there, Ms. Mitchell and her staff coordinated the institution's major special events, visits of heads of state and other dignitaries, fundraising galas, conferences, and meetings. As the Library's chief protocol advisor, she served as liaison to the White House, the US Department of State, Congress, the Supreme Court, and other government agencies, embassies, academia, and corporations. Ms. Mitchell owns The Etiquette Advocate, a firm providing etiquette and protocol training and consulting to corporations, non-profit organizations, government agencies, embassies, universities, and the travel and hospitality industry. She is quoted on matters of etiquette and protocol by CNN, ABC Nightline, Martha Stewart Living Radio, The New York Times, The Washington Post, the Washington Business Journal, the Associated Press and Washingtonian magazine, and has been featured on ABC Good Morning America, Fox News, and National Public Radio. She is co-owner and founding partner of the firm, Protocol Partners-Washington Center for Protocol.
TABLE OF CONTENTS INTRODUCTION Chapter 1: YOUR PERSONAL BEST Creating and maintaining a brand First impressions Attire and appearance Clothes encounters Gauge in brain (formal vs. informal) Hygiene and grooming Posture Grammar Swearing/Offensive Language Timing Feedback My Space Wrap Up Chapter 2: PEOPLE SKILLS Connecting and building rapport Listening skills Dealing with difficult people Conversation Body Language Handshake and other greetings Introductions playbook Name Game Networking Etiquette Transgender Courtesy Disability Etiquette Chapter 3: YOUR WORLD Living with Manners Move-in Ready Manners Apartment/Condo/Co-op/Townhouse Living Single Family Homes Flag protocol Retail Rude Medical Office Manners Etiquette of Worship Parking Lots Chapter 4: FUN AND FITNESS Entertainment Theater/Performing Arts Movies Museums/Art Galleries/Historical Buildings Health and Fitness Gym Etiquette Swimming Pools/Beaches Country Clubs Salons and Spas Chapter 5: MANNERS HIT THE ROAD Getting There Airplanes Trains Cruises Subways Carpool Etiquette Hotel Hospitality B & B Polite Airbnb Chapter 6: CHANNELS OF COMMUNICATION Thank You Notes Business Letters Forms of Address Words of Condolence Grammar Review Chapter 7: GOING SOCIAL Cell Phone Courtesy Texting Social Media Facebook Twitter LinkedIn Instagram Chapter 8: BE OUR GUEST Invitations Party Playbook Host How-to Guest Guidelines Houseguest Handbook Gifts Party Protocol Receiving lines Name badges Escort cards Place cards Chapter 9: COURTESY GOES TO WORK Manners Go to Work Job Interview Etiquette You're Hired! Welcome Aboard Gender-Neutral Courtesy Elevator Etiquette Business Cards Meetings Manners Telephone Etiquette Checklist EZ Email Etiquette Chapter 10: DINING DECODED General Guidelines Tabletop Tour Dining Styles Restaurant Dining Servers Speak Up Customer Courtesy Management Manners Server Misdeeds Fast Food Finesse Food Service Glossary Quick Tipping Pointers Chapter 11: DOWN THE AISLE Determine Your Vision Timeline Save the Date Announcements Invitations Wedding Expenses Ceremony Reception Gifts Thank You Notes Sample Invitation Text RESOURCES