A Guide for Developing a Library Balanced Scorecard
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Köp båda 2 för 914 kr"There is good information on vision and mission statements and clear definitions of the different kinds of performance measures The author makes a good point about making the effort to share the scorecard with stakeholders." - Library Media Connection "Matthews (San Jose State Univ. SLIS) has developed a BSC workbook for public libraries....Individual chapters here detail the six steps in developing and using a balanced scorecard, with sample vision statements, strategic themes, and performance measures. A glossary and numerous diagrams enhance the how-to text." - Library Journal
Joseph R Matthews has assisted numerous libraries and local governments in a wide variety of projects. He has taught courses in library information systems, strategic planning, and evaluation of library services and research methods.
Foreword Introduction Chapter 1: What is a Balanced Scorecard? Chapter 2: The Library Scorecard Chapter 3: A Suggested Process Chapter 4: Step 1: The Mission and Vision Chapter 5: Step 2: Strategy and Strategy Maps Chapter 6: Step 3: Selecting Performance Measures Chapter 7: Step 4: Identifying Targets and Initiatives Chapter 8: Step 5: Integrating the Scorecard Chapter 9: Step 6: Communicating Your Scorecard Glossary Appendix: Selected Resources Index