Handbook of Service Business

'This book presents the newest research on service business from an economic, production and geographical perspective. It contains profound analyses and new approaches. New business trends, internationalization and economic development of service industries are analyzed, as are managerial and innovation issues. The book is a much needed supplement to the current widespread focus on service marketing and Service Dominant Logic. It is highly recommended to all academics, students and practitioners dealing with service business and industrial policy.' --Jon Sundbo, Roskilde University, Denmark'The Handbook of Service Business by John R. Bryson and Peter W. Daniels would be an excellent source of readings for an advanced undergraduate class or multidisciplinary doctoral seminar on service economics. As a bonus the Handbook includes a wealth of suggestions for future research.' --James Fitzsimmons, The University of Texas at Austin

Edited by John R. Bryson, Professor of Enterprise and Economic Geography, Department of Strategy and International Business, Birmingham Business School, University of Birmingham and the late Peter W. Daniels, formerly Emeritus Professor of Geography, School of Geography, Earth and Environmental Sciences, University of Birmingham, UK

Contents: Preface - The Structure of the Handbook Acknowledgements 1. Service Business - Growth, Innovation, Competitiveness John R. Bryson and Peter W. Daniels PART I UNDERSTANDING SERVICE BUSINESS: DISCIPLINARY PERSPECTIVES 2. Growth and Productivity in EU Service Sectors Mary O'Mahony 3. Service Research and Economic Geography Patrik Stroem 4. The New Scientific Study of Service Paul P. Maglio and Cheryl A. Kieliszweski 5. The Role of the Big 4: Commoditization and Accountancy Steve Hollis PART II SERVICES AND CORE BUSINESS PROCESSES 6. Green and Sustainable Innovation in a Service Economy Faridah Djellal and Faiz Gallouj 7. The Three-Stage Model of Service Consumption Rodoula H. Tsiotsou and Jochen Wirtz 8. Creating and Capturing Value in the Service Economy: The Crucial Role of Business Services in Driving Innovation and Growth Michael Ehret and Jochen Wirtz 9. Measuring Business Activity in the UK Julian Frankish, Richard Roberts, David J. Storey and Alex Coad 10. The Growth of Information-Intensive Services in the US Economy Uday Apte, Uday Karmarkar and Hiranya Nath 11. Service and Experience Jon Sundbo PART III MANAGING SERVICE BUSINESSES 12. The Organization of Service Business Andrew Jones 13. Managing Experts and Creative Talent David J. Teece 14. Globalization of Services Joanne Roberts 15. Internationalisation of Services: Modes and the Particular Case of KIBS Luis Rubalcaba and Marja Toivonen 16. In Pursuit of Creative Compliance: Innovation in Professional Service Firms Timothy Morris, Michael Smets and Royston Greenwood 17. Business and Professional Service Firms and the Management and Control of Talent and Reputations: Retaining Expert Employees and Client Relationship Management John R. Bryson PART IV UNDERSTANDING SERVICE BUSINESS 18. How has Logistics come to Exert Such a Key Role in the Performance of Economies, Society and Policy Making in the 21st Century? Andrew Potter and Robert Mason 19. Creative Systems: a New Integrated Approach to Understanding the Complexity of Cultural and Creative Industries in Eastern and Western Countries Lauren Andres and Caroline Chapain 20. Tourism Services: A Sustainable Service Business? C. Michael Hall 21. Growth and Spatial Development of Producer Services in China Anthony G. O. Yeh and Fiona F. Yang PART V CONCLUSION: A NEW RESEARCH AGENDA? 22. Developing the Agenda for Research on Knowledge-Intensive Services: Problems and Opportunities John R. Bryson and Peter W. Daniels Index