ITIL(R) 4 Essentials (häftad)
Häftad (Paperback / softback)
Antal sidor
2nd Two ed.
14 Illustrations
230 x 150 x 15 mm
459 g
Antal komponenter
22:B&W 5.5 x 8.5 in or 216 x 140 mm (Demy 8vo) Perfect Bound on White w/Gloss Lam
ITIL(R) 4 Essentials (häftad)

ITIL(R) 4 Essentials

Your essential guide for the ITIL 4 Foundation exam and beyond

Häftad Engelska, 2019-08-08
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What is ITIL® 4? 

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework ? ITIL 4 ? has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation?s wider business strategy.

The essential link between your ITIL qualification and the real world

ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.

The book offers practical tips ? based on the author?s extensive experience ? for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.

Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.

A perfect companion before, during and after your ITIL exam ? buy your copy today.

About the author

Claire Agutter is a service management trainer, consultant and author. In 2017 and 2018 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK?s 2017 Thought Leadership Award. Claire is the host of the popular ITSM Crowd hangouts, and Chief Architect for VeriSM. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation.
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Bloggat om ITIL(R) 4 Essentials


Chapter 1: Key concepts of service management

Chapter 2: Service management roles

Chapter 3: All about services

Chapter 4: Service relationships

Chapter 5: The four dimensions of service management

Chapter 6: The Service Value System

Chapter 7: The SVS: Opportunity, demand, value

Chapter 8: The SVS: Guiding principles

Chapter 9: The SVS: Governance

Chapter 10: The SVS: The service value chain

Chapter 11: ITIL practices introduced

Chapter 12: General management practices

Chapter 13: Service management practices

Chapter 14: Technical management practices

Chapter 15: Service management training and qualifications

Chapter 16: Multiple-choice exam strategies


Further reading