Whitehall Effect (häftad)
Format
Häftad (Paperback)
Språk
Engelska
Antal sidor
216
Utgivningsdatum
2014-11-05
Förlag
Triarchy Press
Illustrationer
Black & white illustrations
Dimensioner
228 x 155 x 10 mm
Vikt
325 g
Antal komponenter
1
Komponenter
423:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on White w/Matte Lam
ISBN
9781909470477
Whitehall Effect (häftad)

Whitehall Effect

Häftad Engelska, 2014-11-05
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The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined.

But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology... these are all wrong-headed ideas and yet they have underpinned this government's attempts to reform the public sector.

In this much-talked-about book, John Seddon dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted.

In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently.
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