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Format: Häftad (Paperback / softback)
Språk: Engelska
Antal sidor: 216
Utgivningsdatum: 2013-03-13
Förlag: Rosenfeld Media
Medarbetare: Lovlie, Lavrans / Reason, Ben
Illustrationer: Color illustrations
Dimensioner: 229 x 152 x 13 mm
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Antal komponenter: 1
Komponenter: 1423:Standard Color 6 x 9 in or 229 x 152 mm Perfect Bound on White w/Matte Lam
ISBN: 9781933820330

Service Design

Name: Service Design
Price: 649.00 SEK
Availability: InStock
Author: Andy Polaine, Ben Reason
ISBN: 9781933820330

From Insight to Implementation

av Andy Polaine, Ben Reason

Häftad, Engelska, 2013-03-13

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"An easy-to-read introduction to service design, with great examples from one of the world's leading service design agencies. A 'must read' for anyone who wants to become familiar with service design in theory, methods, and practice!" --Prof. Birgit Mager, President, Service Design Network gGmbH

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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