Facilitator's & Trainer's Toolkit

Good facilitation is often the difference between a meeting that delivers outputs and actions, and one that delivers breakthrough solutions and results. Artie Mahal, who is a master facilitator and trainer, has delivered an easy to read book that describes the science and art of effective facilitation. He offers insights, techniques, tools, and knowledge that anyone can use to improve their facilitation and training skills.

paul marabella

vice president & chief information officer

k. hovnanian companies, llc

usa

In this book Artie has brought together a great collection of tools, techniques and advice that provides a sound basis for anyone looking to become a more engaging and effective facilitator.

phil short

it director, speaker, business process practitioner

canada

Artie Mahal used his wealth of experience in process management to create an easy to read book and a process to follow for any facilitator and trainer. The book contains valuable tools, templates, checklists, methodology, and a framework. He created a great framework structure for any facilitated session to deal with various business issues such as strategies, processes, projects, and team cooperation and collaboration.

bassam a. alkharashi

director of business innovation services, es consulting

saudi arabia

Artie Mahal has taken a difficult and often misunderstood skill and made it easy to learn for the professional and novice alike. As a skilled facilitator for the past twenty-five years, this book has helped me “sharpen the saw” with new tools and concepts to help tackle any business challenge. For the novice facilitator, this book is an excellent guide as Mr. Mahal provides in-depth background and context for each facilitation concept before diving in with tools, tips, and techniques to master that concept.

jeffrey diton

bptrends certified bpm professional, business process center of excellence director

usa

Knowledge in any form aims to bring transformation. Mr. Mahal has articulated his own experience and training skills in form of this book as an endeavor to share his expertise and bring transformation in many lives. Today, the world is full of challenges and I would say that the challenges are like strangers’ appearing on the floor all of sudden. You need to be equipped with all tools and techniques to face such exigencies. For this, either you have to be trained or you must know how to train others to achieve desired go...

Acknowledgements 1
Foreword: By Gary Rush 3
Introduction 5
My Personal Facilitation Journey 9
Book Overview 11
Chapter 1: Facilitation Framework 19
Chapter 2: Value Proposition 43
Chapter 3: Facilitation Process 51
Chapter 4: Facilitation Leadership 89
Chapter 5: Engagers and Energizers 109
Chapter 6: Tools 127
Chapter 7: Workshop Environment 145
Chapter 8: Virtual Facilitation 155
Chapter 9: Cross-Cultural Facilitation 167
Chapter 10: Visual Facilitation 187
Chapter 11: Self-Development 199
Chapter 12: Tools Library 213