Case Studies in Transformational Change
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Köp båda 2 för 483 krAuthor Kurt Krauss considers himself one of the luckiest men on the face of the planet-and that luck has led him into numerous adventures and crazy times. In Let the Good Times Roll!, Krauss presents a series of funny situations he has found himse...
Kurt Krauss spent his career leading major transformative change initiatives across a wide variety of companies, institutions, and organizations. He began his career working in production and inventory management for two companies in the Midwest. After receiving his MBA from Carnegie-Mellon University, he joined the firm of Booz Allen Hamilton, where he was elected to the partnership in 1984. In 1992, Mr. Krauss co-founded The Mead Point Group, a small management consulting firm focused on strategy, organization, and operations work in the service sector. His firm was purchased by the advertising giant Young & Rubicam in 1997, and he then served as Chief Financial Officer of Burson-Marsteller, the largest subsidiary of Y&R.
Introduction ............................................. Setting the Stage ............................................... 7 About the Numbers ............................................ 9 About the Words .............................................. 10 The Change Agents Lament .................................... 12 The Change Agents Handbook ........................... 11 Build Disciples ................................................ 19 Lead from the Front ........................................... 27 Get Their Attention ........................................... 39 Define the Problem ............................................ 47 Challenge Conventional Thinking ............................... 57 Live Your Values .............................................. 69 The Change Agents Tool Kit ............................. 75 Challenge the Value Proposition ................................ 83 Align the Organization ........................................ 93 Streamline Processes ......................................... 103 Increase Utilization .......................................... 113 Reduce Complexity .......................................... 123 Challenge & Optimize Pricing ................................. 135 The Change Agents Destiny ............................. 145 Key Diagnostic Analyses ...................................... 151 Core Problems ............................................... 173 The Transformative Solution .................................. 179 Implementation .............................................. 193 The Results .................................................. 195 Following Up ........................................... 201 Finis .................................................... 211 Acknowledgments ...................................... 215 Bibliography ............................................ 217 Index ................................................... 219